Our family (wife + 2 toddlers) arrived at the hotel around 10 pm after a long, tiring drive from LA. We were greeted warmly by Elisa immediately after arriving and she helped us to get our room in a quick and effficient manner.
We bought our dinner on the way to the hotel and somehow forgot to get the utensils. I asked Elisa if she could help us to get them and quite amazingly she had some forks ready at the front office desk and she quickly got us the plates from the dining room. A truly well appreciated service.
Other than that, the room looks great, clean, looks new, wide bathroom. The only improvement needed is that the small fridge does not seem to be cool enough even after i cranked the lever to the max, but it's not really that big of deal anyway.