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“Horrible Customer Service” 1 of 5 stars
Review of Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41

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Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41
2.5 of 5 Hotel   |   7115 N. Howard St., Fresno, CA 93720   |  
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Ranked #8 of 65 Hotels in Fresno
Certificate of Excellence 2014
Oakland, CA
1 review
1 helpful vote 1 helpful vote
“Horrible Customer Service”
1 of 5 stars Reviewed November 5, 2007

I stayed at this location twice. The first time was right after it opened. My TV remote didn't work and the ice machine on my floor didn't work. The manager explained that they were still working out the kinks since it had only been open a month. The next morning, I was unable to shower because there was no hot water. When I told them, they said that a couple of rooms had this problem, but, you know, they had just opened. I didn't ask for a discount, didn't complain. The next time my visit was very pleasant and I decided to make this the hotel I stayed at for my monthly trips to Fresno. The third time, I made a reservation. But, when I got to the hotel, I realized that I had left my drivers license at the office where I work at in Fresno. They wouldn't let me use my credit card without it. I offered to pay cash for the room but they wouldn't take that either. They had a policy that didn't allow this because people had damaged rooms and there was no way to get compensated. However, they also had two experiences with me and the same credit card to look at in their records. The manager refused to check their system. By this time it was late, and there were no more rooms available in that area so I had no choice but to drive home to Oakland, CA (3 hours away). I called the hotel several times to complain, I was so sure this was a mistake, but never got a call back. Would I ever stay there? NEVER AGAIN!!!!

  • Liked — Location
  • Disliked — Really poor customer service
  • Stayed January 2007, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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147 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Elk Grove, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 15, 2007

This HI Express is pretty new and is in good shape. The breakfast area is large and the rooms are clean. The swimming pool is on the small side & the rooms on the west side face the 41 freeway. If you can, request a room on the east side of the hotel.

  • Stayed June 2007, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41

Address: 7115 N. Howard St., Fresno, CA 93720
Phone Number:
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fresno
#6 Family Hotel in Fresno
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Fresno-River Park is conveniently located near the River Park shopping center. Just around the corner from restaurants such as the PF Chang's, Ruth's Chris, Famous Dave's, Slate's and more. We are minutes away from the Big Fresno Fair, SaveMart Center, the Grizzly Stadium, Fresno State University, Old Town Clovis and downtown Fresno. Easy on and off highway access. Hotel features include free high-speed Internet access, print on demand, free hot breakfast, a business & fitness center, guest laundry facility, and pay-per-view. Our prime location in Fresno will put you near famous attractions like Yosemite National Park, Sequoia National Park, Millerton and Bass Lake and casinos. Close to our Holiday Inn Express - Fresno, is also Children's Hospital, Kaiser Permanente, St. Agnes, Wells Fargo Corporate, and more. Visit Fresno, CA and Stay Smart at the Holiday Inn Express Riverpark hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Fresno (River Park) Hwy 41
Holiday Inn Express Fresno
Holiday Inn Fresno
Fresno Holiday Inn

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