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“Had a problem and manager got it corrected immediately” 4 of 5 stars
Review of Hampton Inn & Suites Fresno

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Hampton Inn & Suites Fresno
2.5 of 5 Hotel   |   327 E. Fir Avenue, Fresno, CA 93720   |  
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Ranked #4 of 65 hotels in Fresno
McAllen, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Had a problem and manager got it corrected immediately”
4 of 5 stars Reviewed July 20, 2013

The first day of check in we did get bad service in the front desk and felt disrespected. When the manager became aware of our situation she promptly stepped in and made us feel so welcomed and was very apologetic. We stayed at this hotel for ten days and truly enjoyed it.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicki P, Manager at Hampton Inn & Suites Fresno, responded to this review, August 9, 2013
Dear johnmari1983,

Thank you for taking the time to write a review regarding your stay with us in Fresno. I'm so glad to hear that we were able to turn your experience around into a positive one after the incident upon your arrival. The treatment you received at check-in is not at all typical of our service and I can assure you that the situation has been fully taken care of to ensure this issue will not happen again with future guests. Your feedback is truly appreciated and we look forward to serving you in the future with the excellence you can expect from Hampton. Thank you again and I wish you many more safe travels!

Warm Regards,
Nicki Passeggi, Assistant General Manager
Hampton Inn & Suites Fresno
(559) 447-5900 x525
nicki.passeggi@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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184 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Stockton, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 11, 2013

Nice enough rooms, spacious, but the furniture was really worn and the room smelled musty/moldy and the hallway smelled like a wet dog. Not sure! Overall decent but pricey for the condition it is in. I checked rates again and they're almost $150/night during the week. Far too much.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 7, 2013

I enjoyed this hotel very much. Lobby is beautiful. Breakfast is well done, and they even had hors d'ouvres in the afternoon, and drinks. The rooms are comfortable and clean, and the staff is friendly. Recommended.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, Maryland
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 5, 2013

Wonderful Hotel. The location is convenient, you can walk to many restaurants. The Hotel Lobby staff were pleasant. The Lobby area was spotless.
Our room was clean, cold and comfortable. We stayed in an end unit and did not hear any noise during the night. Breakfast was satisfying.
The Manager and staff are doing a very good job at this Hotel.

Room Tip: Stay away from rooms next to the elevator if possible
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 1, 2013 via mobile

There was nothing super special about this place. Yes, the coffee and tea were available essentially 24/7 and they had super fast wifi. But I've stayed at places that were 1/2 this price and had better rooms and were just as clean. I guess I'm a little ticked because their pool was all of a sudden last-minute not in service and that's something I kinda depend on to keep the kids happy.

Staff was super nice, and I had an enjoyable conversation with the person making sure that the breakfast fixings were properly stocked.

One last thing-the air conditioner in our room sounded like a jet engine. It was in good condition, just really loud!!! I kinda thought quiet AC was a sure thing at higher priced places.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quartz Hill, United States
1 review
5 of 5 stars Reviewed July 1, 2013

We had a great time, we arrived later than we wanted, but the staff took care of us nonetheless and helped us out by having our check in set up before we got there! We were even able to add a room at the last minute! Great job Staff!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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S. Louis, United States
1 review
5 of 5 stars Reviewed June 30, 2013

we flew in to Fresno to hike Sequoia and Kings Canyon. We drove back to Fresno and stayed at the Hampton Inn. They always have a nice comfortable bed, clean rooms and a great breakfast to get you going.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Fresno

Address: 327 E. Fir Avenue, Fresno, CA 93720
Phone Number:
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Fresno
#4 Family Hotel in Fresno
#6 Business Hotel in Fresno
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Fresno 2.5*
Official Description (provided by the hotel):
The newly remodeled Hampton Inn & Suites Fresno is located in a great area of North Fresno in the heart of the medical community off Highway 41. Hotel amenities include a complimentary full hot breakfast buffet, evening reception with free beer, wine and appetizers (Mon-Thurs), outdoor heated pool and whirlpool, fitness center with brand new cardio equipment and free weights, business center, high speed internet access, new 32” flat screen TV’s, and Clean and Fresh Hampton Beds. 1,900 square feet of meeting space is available for up to 80 guests. Walking distance to three restaurants: Chili's, IHOP and Sweet Tomatoes. HHonors points awarded for every stay. Nearby attractions include: Fresno State UniversitySave Mart Center Grizzlies Stadium (Giants' AAA Baseball Team)Woodward ParkYosemite National ParkSequoia and Kings Canyon National ParksFresno Chaffee ZooIsland Water ParkForestiere Underground GardensSaroyan TheaterChina Peak & Badger Pass Ski AreasFresno Convention CenterTower DistrictMadera and Fresno County WineriesFresno Yosemite International Airport ... more   less 
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Also Known As:
Hampton Inn And Suites, Fresno
Hampton Inn & Suites, Fresno Hotel Fresno
Hampton Inn Hotel Fresno
Hampton Inn Fresno
Fresno Hampton Inn

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