The kind and caring stafff are the only reason HIE South Fresno gets this rating. I stayed three nights in a King Suite that overlooked the freeway. The room was directly over the front entrance to the hotel.
I made an unexpected family related emergency trip to Fresno and didn't have a reservation so I paid full price. I checked in and put my things in the room and left. I returned later in the evening and had the worst night without sleep due to the noise from the freeway. Early the next morning I requested to change to any room facing east and was told there were NO other rooms available. The following day I made the same request with the same answer The front desk staff were very nice.and I was under so much stress that I didn't put up much of a fight. If I had been in my normal state of mind I would have packed up after the first night and left.
On my long journey home I realized that the hotel (the hallways, the lobby, the pool, breakfast room and the gym) had been pretty much empty the entire three days. I came to the only conclusion that I can think of is the front desk staff were told by management not to let me change rooms because I had a service dog.
I generally don't review things in a publc forum and definitely not in a negative way. But weeks later I am still thinking about my experience at this facility. THREE nights of no sleep because I had a service dog that someone thought would damage their rooms. My dog is cleaner than most people and is bathed every other day for the very reason that he enters public places.
The desk staff, house keepers, security guy (who walked with me at night to take my dog out) and the maintence guy (who came to fix the over heated air conditioner0 were some of the nicest people I have had the privledge of meeting. I hope the management realizes what great employees they have and that is the only reason they stay in business.
I did come into brief contact with the hotel manager at check out and was shocked at her rudeness and disconcern. This HIE has lost myi future business . There are many other hotels in Fresno in the same price range that can accomodate me, my family and friends in the future.
- Official Description (provided by the hotel):
- Welcome to the brand new Holiday Inn Express & Suites Hotel Fresno-Jensen Ave.The hotel is conveniently located off HWY-99 just minutes away from Fresno Airport, the Fresno City Center, and the Convention Center. We are in the heart of the central valley close to Selma, Sanger, Hanford, and Tulare. Imagine having all the space and tools you need for business: high-speed Internet, a specialized work area in your room and a complimentary business center. And you re just minutes away from world class shopping, dining, entertainment and all the adventures that Fresno has to offer. No matter what brings you to the Fresno area, your room at our hotel is your personal retreat. We offer comfort with luxury bedding, plush towels, modern decor and 32 flat screen HDTV with plenty of premium cable, sports and movie channels. Stay fit at our complimentary fitness center or enjoy the California sun at our outdoor pool.Enjoy our hot, complimentary breakfast with possibly world s most delicious cinnamon rolls! Businesses and organizations near the hotel include California State University, Pepsi, Foster Farms, and Pelco. Nearby attractions include Fresno Sports Complex, Save Mart Center, Tachi Palace Casino and Kings Canyon National Park and many more!! Our friendly staff welcomes you to experience the new fresh look and feel of our Holiday Inn Express & Suites! ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Fresno South