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Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon
2.5 of 5 Hotel   |   7191 W. Kathryn Ave, Fresno, CA 93722   |  
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Ranked #29 of 65 Hotels in Fresno
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Don't stay here ”
1 of 5 stars Reviewed 4 days ago NEW

Eww soo dirty and smelly. We stayed here for 2 nights because other hie were all booked. It's on w Kathryn av. The beds are uncomfortable, the room smelled, it was dirty, the ac was really loud, we could see the railroad tracks from our window the trains passing by are loud if you are a light sleeper. The employees are rude and unprofessional. There was a dead water bug outside our door in the hall. It's the worst, I felt like we stood at sum kinda motel. I bet motel 6 is better. There's a Asian woman working at front desk she's a cold blooded rude woman, Too hard to explain but trust me. ( In fact she's the reason Iam writing this review because of her attitude I decided to let everyone know about this dump) plus there's a Hispanic guy working there we asked him for a cart for our luggage but he said we gotta go look around for one are selves They are all unprofessional not what you'd expect from a hie or any hotel. It's a waste of money We paid for a good night sleep and didn't get it. Ps the Danishes at breakfast are not good at all. Hopefully things change and are different for you if you have to stay here.

Stayed May 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review, 2 days ago
Dear Thankujesus,

Thank you for taking time out of your busy day to write a review of our hotel. We strive every day to create special experiences one guest at a time and we are truly sorry we did not manage this for your stay. We will take your feedback and apply the necessary changes to improve.
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36 reviews from our community

Traveler rating
    11
    14
    5
    2
    4
See reviews for
12
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10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Bangor, Maine
Top Contributor
317 reviews 317 reviews
113 hotel reviews
Reviews in 129 cities Reviews in 129 cities
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed March 7, 2015

We stayed here one night. Very friendly service upon check in. The room was very clean. Nice large room and very comfortable. Very modern and very up to date décor. I highly recommend this place. We would be sure to stay here again if we are in the area again.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anywhere, California
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed January 9, 2015 via mobile

Super disappointed. We almost always stay at Holiday Inn Hotels. We like the usual consistency as well as the fact that -most of the time- service is good but this has to have been the worst experience at a HI.
First of all, when we walked in, there was no real welcome or greeting; it was more of a "you're interrupting us, what do you want" look from the woman and a man who were chatting behind the counter. I can usually get over that if it weren't for what followed later in the night.
After we had already settled in and were just relaxing watching TV, I felt a bite on my arm (which I had under the pillow). I checked the pillow to find a bed bug!!! (I'll upload a picture) We had never seen one so I Googled it (Internet is patchy and super slow at this hotel btw), and sure enough that's what it was. We called the front desk to complain and the guy's attitude was kind of like, "ok, soo what" WE literally had to ask HIM to move us to a different floor altogether. He asked us if we had a lot of stuff to move to which we said yes, although, to our surprise, he wasn't asking because we was gonna have someone help us; he just talked to us like we were dumb for asking for a different floor when it could've been easier if we stayed on the same floor.
Anyway, we hauled all our belongings by ourselves and it was the least restful night I have had in a long while. I kept feeling like I was being bitten all over (I was not), having dreams that I was getting bitten; it sucked. I kept waking up paranoid.
I hoped that in the morning there would be some sort of apology, maybe a discount, or something, anything on account of the huge inconvenience this experience was yet there was nothing (mind you, you also have to take a lot of precautions to make sure you don't take the infestation home; bed bugs can survive in your luggage without eating for ONE YEAR). I hoped it would come in the weeks following (that's why I waited to write a review) but there was NOTHING. We were charged our full amount and they acted like nothing ever happened (mind you I brought to up again at the counter).
And no, I am not interested in contacting the management because it should not take THIS for them to do something about it. They proved they care very little about your experience once you've paid as long as you don't expose them.
One of the bites is still bothering me by the way. I'll upload a picture.

  • Stayed December 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review, January 12, 2015
Dear globetr0ter,

Thank you for taking time out of your busy day to write a review of our hotel. We strive every day to create special experiences one guest at a time and we are truly sorry we did not manage this for your stay. It is our goal to consistently ensure our service is superior and it is very disappointing you found the service you received less than satisfactory. We have taken note of your comments and will share these with our management team for the purpose of bringing improvements needed.

Again, we do apologize and regret that this impacted your experience at our hotel.
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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 20, 2014

Awful. A block of rooms was reserved for the wedding we were attending in the area. Upon check-in, my parents room had just been painted and the paint had not dried, in addition to masking tape everywhere in the room. They were moved to a handicap room and could not hang their clothes anywhere. When we checked in, we were placed on a different floor away from the rest of the wedding guests. On the day of the wedding, we asked for the shuttle to take the group of us to the site and were told that while the shuttle was meant to transport guests, they had no driver. Yet as we were standing there waiting for a taxi, the shuttle pulled up with a driver and people. The pool was taped off, as well. Now to the best part, this hotel is LOUD. Do not stay here if you cannot endure being woke by the train blaring by every 15 minutes during the night.....the tracks are across the street! On the other side of the building is the freeway. Beyond all that, the room and breakfast was nice but you would do best finding someplace else to stay.

  • Stayed October 2014, traveled with family
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review, October 22, 2014
Dear Christie Y,

I apologize for the inconvenience you and your family members experienced during your recent stay with us. I appreciate your time, I will take your comments as feed back and communicate it to all the staff members to avoid similar situations in the future.
Thank you for staying at the Holiday Inn Express & Suites Fresno Northwest Herndon property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livonia, Michigan
Top Contributor
66 reviews 66 reviews
33 hotel reviews
Reviews in 44 cities Reviews in 44 cities
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed August 8, 2014

My family of 4 (2 A, 2K - 11, 13) stayed at this hotel for 2 nights. The first night we arrived around 9pm after a long day at Universal Hollywood and traveling. When we checked in, we received a 10% off coupon for Yukon Jacks right across the street. That's where we headed and had a wonderful, late dinner. After dinner (around 10:15pm), upon entering our room we walked into a sweltering hot room as the a/c was not turned on. Needless to say that an hour later when we plopped into bed, it was still very warm in the room.

The room was nice and large, king bed, pull out sofa, sitting chair, desk, desk chair, kitchenette area with sink, small fridge (no freezer), and micro. Disappointed that they did not have rollaways at all. The fan on the a/c unit only has one setting of high. So, it was very noisy in the room. So it's either loud traffic noise or loud fan.

The bathroom was a nice size and had built in cubbies in the wall for accessories which was nice. The bathroom door is a heavy door that closes automatically and there is no fan in the bathroom. We had to prop the door open with a shoe so that the bathroom would get air to it. I even put a tissue near the vent on the bathroom ceiling to see if that was working and it just fell.

The bathroom only had three towels even though I put the four of us on the reservation. I went to the front desk for an additional towel and an extra blanket since my son decided to sleep in the chair. I received a towel, but the only blanket they could offer is the one that they put on top of the bed near the end. I then asked for a flat sheet.

The morning breakfast was yummy with eggs, sausage, gravy, biscuits, bagels, yogurt, cereal, pancakes in a minute flat and beverages.

After breakfast we headed out for a long day of ziplining and exploring Yosemite. We again didn't arrive back to the hotel until around 9pm. Upon entering our room, it was again very hot and stuffy as the a/c got turned way up. Also, again there were only three towels in the room and the extra sheet was gone. I headed to the front desk where I was told they were out of towels and handed me two pool towels that I told were just the same. I looked at the young gentleman and said that the pool towels are not even close to bath towels. He replied, "That's why I gave you two." uuuugggghhhhhh!

Additional: Didn't use the pool, but is on the small side. The internet was good, but slow at times especially when pulling up maps. No in room safe. We arrived to the hotel late both nights, but they have an evening reception. Lots of shopping down the street.

Nice stop on way to explore, but wouldn't stay for any length of time.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review, August 11, 2014
LoveVacations,

We appreciate your feed back regarding your stay at the Holiday Inn Express & Suites Fresno Northwest-Herndon hotel. Thank you very much for taking the time to share your experience during your last visit. We hope to have you back during your future visits to Fresno/Yosemite area.
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Naples, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

We arrived at this property without a reservation after a dismal experience at a motel in Sequoia NP. Needless to say, we were tired, dusty, and in need of extreme comfort. We were not disappointed! Although without a reservation, Yuri at the Front Desk went the extra mile by finding we had unknown rewards points on file and actually held a room for us while corporate did its thing to secure us a free room! The property was clean, efficient, and everything we needed - quite a contrast to our experience the prior night! Thanks to the entire property for our return to civilization!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review, August 11, 2014
Thank you for staying at the Holiday Inn Express Fresno Northwest-Herndon. We are pleased to hear that we provided an excellent service by going the extra mile.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livermore, CA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 30, 2014 via mobile

I travel to Fresno for work and this was the first time staying in this Holiday Inn Express. The staff is very pleasant, rooms are clean, great deal with breakfast included but the noise is miserable. I tried to drown out the sound with fan but that is also loud. If it wasn't for the noise I would give it a higher rating.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YuriBarajas, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this review, August 4, 2014
Dear Travelgal38,

I would like to thank you for the positive feed back from your stay at the Holiday Inn Express Fresno Northwest property. We value your time and hopefully next time you are in Fresno we can accommodate your stay at the Holiday Inn Express Fresno Northwest property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon

Address: 7191 W. Kathryn Ave, Fresno, CA 93722
Phone Number:
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #29 of 65 Hotels in Fresno
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Welcome to the brand new Holiday Inn Express & Suites Hotel Fresno-Herndon Northwest.The hotel is conveniently located off HWY-99, just minutes away from Fresno Airport, the Fresno City Center, and the Convention Center. We are in the heart of the central valley close to Madera, Chowchilla, and Tulare. Imagine having all the space and tools you need for business: high-speed Internet, a specialized work area in your room and a complimentary business center. And you re just minutes away from Riverpark Shopping , dining, entertainment and all the adventures that Fresno has to offer. No matter what brings you to the Fresno area, your room at our hotel is your personal retreat. We offer comfort with luxury bedding, plush towels, modern decor and 32 flat screen HDTV with plenty of premium cable, sports and movie channels. Stay fit at our complimentary fitness center or enjoy the California sun at our outdoor pool.Enjoy our hot, complimentary breakfast with possibly world s most delicious cinnamon rolls! Businesses and organizations near the hotel include California State University, Costco, Foster Farms, and Mor Furniture. Nearby attractions include Island Water Park, Table Mountain Casino and Yosemite National Park and many more!! Our friendly staff welcomes you to experience the new fresh look and feel of our Holiday Inn Express & Suites. ... more   less 
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Holiday Inn Express Hotel And Suites Fresno Northwest-Herndon

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