Super disappointed. We almost always stay at Holiday Inn Hotels. We like the usual consistency as well as the fact that -most of the time- service is good but this has to have been the worst experience at a HI.
First of all, when we walked in, there was no real welcome or greeting; it was more of a "you're interrupting us, what do you want" look from the woman and a man who were chatting behind the counter. I can usually get over that if it weren't for what followed later in the night.
After we had already settled in and were just relaxing watching TV, I felt a bite on my arm (which I had under the pillow). I checked the pillow to find a bed bug!!! (I'll upload a picture) We had never seen one so I Googled it (Internet is patchy and super slow at this hotel btw), and sure enough that's what it was. We called the front desk to complain and the guy's attitude was kind of like, "ok, soo what" WE literally had to ask HIM to move us to a different floor altogether. He asked us if we had a lot of stuff to move to which we said yes, although, to our surprise, he wasn't asking because we was gonna have someone help us; he just talked to us like we were dumb for asking for a different floor when it could've been easier if we stayed on the same floor.
Anyway, we hauled all our belongings by ourselves and it was the least restful night I have had in a long while. I kept feeling like I was being bitten all over (I was not), having dreams that I was getting bitten; it sucked. I kept waking up paranoid.
I hoped that in the morning there would be some sort of apology, maybe a discount, or something, anything on account of the huge inconvenience this experience was yet there was nothing (mind you, you also have to take a lot of precautions to make sure you don't take the infestation home; bed bugs can survive in your luggage without eating for ONE YEAR). I hoped it would come in the weeks following (that's why I waited to write a review) but there was NOTHING. We were charged our full amount and they acted like nothing ever happened (mind you I brought to up again at the counter).
And no, I am not interested in contacting the management because it should not take THIS for them to do something about it. They proved they care very little about your experience once you've paid as long as you don't expose them.
One of the bites is still bothering me by the way. I'll upload a picture.
- Official Description (provided by the hotel):
- Welcome to the brand new Holiday Inn Express & Suites Hotel Fresno-Herndon Northwest.The hotel is conveniently located off HWY-99, just minutes away from Fresno Airport, the Fresno City Center, and the Convention Center. We are in the heart of the central valley close to Madera, Chowchilla, and Tulare. Imagine having all the space and tools you need for business: high-speed Internet, a specialized work area in your room and a complimentary business center. And you re just minutes away from Riverpark Shopping , dining, entertainment and all the adventures that Fresno has to offer. No matter what brings you to the Fresno area, your room at our hotel is your personal retreat. We offer comfort with luxury bedding, plush towels, modern decor and 32 flat screen HDTV with plenty of premium cable, sports and movie channels. Stay fit at our complimentary fitness center or enjoy the California sun at our outdoor pool.Enjoy our hot, complimentary breakfast with possibly world s most delicious cinnamon rolls! Businesses and organizations near the hotel include California State University, Costco, Foster Farms, and Mor Furniture. Nearby attractions include Island Water Park, Table Mountain Casino and Yosemite National Park and many more!! Our friendly staff welcomes you to experience the new fresh look and feel of our Holiday Inn Express & Suites. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Fresno Northwest-Herndon