My Co-worker and I were guest speakers for a conference that our schools were holding in the hotel. Our schools rented almost all of the conference rooms and halls. When we check in on the afternoon of August 12, 2014, we were asked for our personal credit cards. My colleague and I explained that our schools have booked a block of rooms and conference halls in the hotel and we should have a credit card on file. The front counter person whose "Kai" flatly said "well, then you can's stay here then!" and his manager Ryan who was standing next to him let out am insulting snicker. Instead of checking and contacting the person who booked the rooms (which most professional hotel customer service employee should do), they just insulted us. I have to make the phone call myself and gave my phone to Ryan.
When we walked in our separate rooms, the room smelled like rotten food. I came back to Ryan and asked to be transferred to another room. When I got to my new room , I noticed that the air filter grill inside the closet was open and when I opened it up, i saw the filty air filter in it. I took a picture as an evidence of how badly maintained this hotel really is. In my exhaustion from all-day travel, i had no choice but sleep in the room.
I will forward this experience to DoubleTree Hilton that is suppose to take over this hotel next year.
- Official Description (provided by the hotel):
- Downtown Fresno hotel located adjacent to the Fresno Convention & Entertainment Center with easy access to Highways 41 and 99. The Fresno Hotel and Conference Center is minutes from Fresno Yosemite International Airport, shopping areas, California State University Fresno and the Save Mart Center. Guest Services include: Free parking, airport shuttle and wifi as well as our unique atrium restaurant and lounge, a Pizza Hut outlet and the all new Java Stop - proudly serving Starbucks coffee. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Priceline, Expedia, Travelocity, Tingo, Hotels.com, Venere and Otel so you can book your Fresno Hotel and Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Radisson Hotel And Conference Center Fresno
- Radisson Hotel Fresno
- Radisson Fresno
- Fresno Radisson