This area in Fresno is not the greatest, but if you have to be in this exact spot, this is literally the only reliable hotel within 15 minutes (walk) of the Convention Center.
Beverly, at the front desk, is incredible. She is sweet, welcoming and incredibly obliging. When the printer in the business center wasn't working, she helped me print many pages on her printer during her own break. She greeted me every time she saw me in the lobby!
A bar is attached, the rooms are clean, fast maintenance and housekeeping, free coffee in the lobby, great laundry machines are available (coin), the gym is spacious, and there is fast internet. The overall hotel decor looks great.
The other front desk staff members were not very professional. At one point, I needed something and the woman at the front desk I had to come back because the others were in a meeting. I heard loud laughter from behind me, and it turns out the "staff meeting" was in the adjacent bar connected to the lobby. There was no apparent meeting. I walked in and asked for help, and the manager apologized and said he would help me. The kicker is that I noticed, during the remaining days of my stay, that many of the front desk staff hung out in the bar area everyday. The Holiday Inn can do better, and Beverly deserves an extra pat on the back for demonstrating her professionalism despite the lack thereof by her coworkers.
The other reviews on here are right - the rooms are HOT. The A/C does not go lower than about 71*. Although the room had a door that opened onto a balcony, we couldn't leave the door open at night/evening because of the noise. There were a lot of drunk (and homeless) people from the casino next-door, and they would dig through the trash or yell right below our window. There were gun shots one night and police sirens almost every night. I'm glad the doors had locks on them, but the hotel can do more for security. The elevators (which are painfully slow and often stop on the wrong floor) should have key locks. Homeless people would come into the lobby for free coffee, and the front desk had to keep tabs on who was actually staying in the hotel. There were security guards, and the hotel doors did lock after a certain hour, but random people were still somehow able to come into the lobby.
Sheets were scratchy (typical Holiday Inn quality though) and the hotel rooms were old. The pipes under our sink broke and maintenance had to repair them. They still leaked after being repaired, but I think that is more a testament to the age of the hotel than the work of the maintenance crew (they were speedy and helpful).
The area is not great. Be careful and don't walk alone.
- Official Description (provided by the hotel):
- The Radisson Hotel Fresno conference Center offers a modern, chic, and stunning retreat in the heart of Fresno's downtown district. The 197-room hotel is just steps away from Chukchansi Park, Home of the Fresno Grizzlies, and blocks from Selland Arena and the Fresno Convention and Entertainment Center. Newly renovated in 2008, the hotel offers modern amenities such as FREE high-speed Internet access. We also have a 24-hour fitness center and an outdoor heated pool. Located on the lobby level is the Zest California Bar & Grill, with offerings that will please your palate and quench your thirst. If a meeting is your reason to visit, look no further than our second floor. From the Sierra Grand Ballroom which seats up to 550 for dinner, to the Shaver Lake Room that holds 10, all of your meeting needs will be expertly looked after by our attentive staff. Venture a little further out into the local area and find many marvelous places to shop. We look forward to your visit and trust you'll enjoy your stay. Remember: Relax, It's Radisson. ... more less
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- Also Known As:
- Holiday Inn Fresno Downtown Hotel Fresno
- Fresno Holiday Inn