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“Hot and Horrible” 1 of 5 stars
Review of Radisson Hotel Fresno Conference Center

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Radisson Hotel Fresno Conference Center
3.0 of 5 Hotel   |   1055 Van Ness Avenue, Fresno, CA 93721 (Formerly Holiday Inn Fresno Downtown Convention Center)   |  
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Ranked #40 of 65 Hotels in Fresno
Hillsborough, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Hot and Horrible”
1 of 5 stars Reviewed May 12, 2013

We checked into this hotel - 98 degrees outside - rooms dirty - no air conditioned - we were advised that the air conditioning had not worked for the better part of 7 days - staff less then helpfull - I would not return to this property

Room Tip: do not come to this property
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  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cdavis1987, Front Office Manager at Radisson Hotel Fresno Conference Center, responded to this review, May 26, 2013
Dear Oegconsult,

We are sincerely very sorry that you had this experience while staying with us at the Holiday Inn Downtown Convention Center. If is of the utmost importance to us that our guests have a comfortable, friendly stay while they are with us. We are working very diligently to resolve this situation to make sure that no guests in the future have to have the same issue. I can assure you that we are taking into account all the feedback we are receiving to better handle the situation and improve upon the services we are offering, especially when problems arise. Thank you very much for your feedback.

Chase Davis
Front Office Manager
Holiday Inn Downtown-Convention Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Los Angeles, California
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 24, 2013

Ok, it's Fresno so you have to lower your expectations. The room and hotel itself was great. I was quite surprised when I saw the lobby and room, it was a wonderful surprise. My room was clean and spacious with a flat screen tv. However, when you park your car in their parking garage, you are sharing the lot with a casino next door. I was literally scared in the neighborhood...almost like "I am Legend" where you have to run home when it got dark. The area is filled with homeless people lined up and down and behind the hotel. I deducted a star for having so many homeless people around the hotel and another star for having no restaurant inside. Yes, they claim they have a restaurant but if you ever try to eat there, it is awful and very limited. I mean, they will basically tell you that they have 2 dishes that day, you pick which one you want. Since the area is pretty dangerous, restaurants near by are limited.

Room Tip: Do not get a room facing the courthouse as you will hear the bus stop right outside your window. Sa...
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Radisson Hotel Fresno Conference Center, responded to this review, May 7, 2013
Dear CakesALot,

Thank you for your candid feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We hope our location will not deter you from staying with us again.

Sincerely,

Connie D
Case Manager
IHGCare
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Alta Loma, California
1 review
2 of 5 stars Reviewed April 14, 2013

My experience was between average to above average until I saw the little mouse scurrying across the floor OF MY ROOM! Saw it just as I was getting ready to leave. It was not a good feeling. How did it get in there? Is that a housekeeping issue? I politely told housekeeping and the front desk that I saw a mouse in my room. The front desk person asked if there was anything she could do to make it up to me, like a free meal next time I came. I politely told her I there would not be a next time.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Radisson Hotel Fresno Conference Center, responded to this review, May 4, 2013
Dear thecoast61,

Thank you so much for your candid review of our hotel. I am sorry we were not able to exceed or at least be at par with your expectation. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments have all been documented and will be forwarded to the appropriate departments for necessary actions. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHG Care
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Fresno, California
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 10, 2013

There aren't any 3+ star hotels downtown besides this one I believe. If you're looking to saty downtown, stay here. The prices are good and the rooms are clean and nice. It's right next to the Club One Casino which has really good food for a good price. I had an all around good experience. I stay here usually whenever I'm needing a room in Fresno.

Room Tip: Try and get a room facing the courthouse, it's much more interesting than the other side that ju...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cdavis1987, Front Office Manager at Radisson Hotel Fresno Conference Center, responded to this review, May 11, 2013
Dear A A,

Thank you very much for your kind words about our hotel. It's great to hear from our guests how they feel and we sincerely appreciate you taking the time to provide feedback. We will surely look forward to welcoming you back to the Holiday Inn Fresno Downtown again in the future. Thank you again.

Chase Davis
Front Office Manager
Holiday Inn Fresno Downtown-Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 8, 2013

A typical nice well staffed hotel with nice, clean rooms. The hotel however is in downtown Fresno which is unfortunately full of empty stores, street people and not many places to eat. It does feel a little unsafe and I surely would not want to leave the hotel at night especially if I were a woman.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Radisson Hotel Fresno Conference Center, responded to this review, July 10, 2013
Dear srwolffy,

Thank you for taking the time to express your thoughts and concerns. It is pleasing to know that you found our hotel to be clean and the service received was up to par. I truly regret what you feel towards our location. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.

Kind Regards,

Pam G
Case Manager
IHGCare
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Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed March 23, 2013

First of all, the location of the hotel was in a bad part of town. Hotel parking was located under the hotel, in the parking garage. The parking garage did not feel like a safe place to be.

The room was one of the worst hotel rooms I have ever stayed in. The maid did not do a good job, at all. There was something on the bathroom floor...in a couple of different places. It was brown and sticky. Enough said. I was very glad that I had slippers with me! There were also a couple of dust bunnies on the carpet. I

The bathroom sink was missing the stopper. The room was old and tired.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Radisson Hotel Fresno Conference Center, responded to this review, April 7, 2013
Dear RoadWarrior500,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 5, 2013

I stayed here for a residency interview near downtown, in part because of a good deal negotiated with the program. The service is good. The hotel, hallways, and rooms are kind of dark, somewhat depressing, and fairly outdated. The room was big and fairly clean, but could use more light. The area around the hotel is also not the greatest or most exciting. This place is decent for a night or two if there is a good deal.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Radisson Hotel Fresno Conference Center, responded to this review, July 12, 2013
Dear dsuar,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding service and cleanliness.

However, We’re sorry we fell below your expectation regarding lighting. We will address this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Fresno Conference Center

Address: 1055 Van Ness Avenue, Fresno, CA 93721 (Formerly Holiday Inn Fresno Downtown Convention Center)
Phone Number:
Location: United States > California > Fresno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 65 Hotels in Fresno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Radisson Hotel Fresno Conference Center 3*
Number of rooms: 197
Official Description (provided by the hotel):
The Radisson Hotel Fresno conference Center offers a modern, chic, and stunning retreat in the heart of Fresno's downtown district. The 197-room hotel is just steps away from Chukchansi Park, Home of the Fresno Grizzlies, and blocks from Selland Arena and the Fresno Convention and Entertainment Center. Newly renovated in 2008, the hotel offers modern amenities such as FREE high-speed Internet access. We also have a 24-hour fitness center and an outdoor heated pool. Located on the lobby level is the Zest California Bar & Grill, with offerings that will please your palate and quench your thirst. If a meeting is your reason to visit, look no further than our second floor. From the Sierra Grand Ballroom which seats up to 550 for dinner, to the Shaver Lake Room that holds 10, all of your meeting needs will be expertly looked after by our attentive staff. Venture a little further out into the local area and find many marvelous places to shop. We look forward to your visit and trust you'll enjoy your stay. Remember: Relax, It's Radisson. ... more   less 
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Also Known As:
Holiday Inn Fresno Downtown Hotel Fresno
Fresno Holiday Inn

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