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BEST WESTERN PLUS Garden Court Inn: Traveler Reviews

3.0 of 5
5400 Mowry Ave, Fremont, CA 94538
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BEST WESTERN PLUS Garden Court Inn
Ranked #11 of 20 hotels in Fremont
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66 reviews from our community

    Trip type
Traveler rating
    13
    25
    19
    3
    6
Date Rating
Reno, Nevada, USA
1 review
3 of 5 stars Reviewed December 25, 2012

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Review collected in partnership with Best Western

Ask JENNIFER W about BEST WESTERN PLUS Garden Court Inn
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GardenCourtInn54, General Manager at BEST WESTERN PLUS Garden Court Inn, responded to this review
December 27, 2012
I really appreciated that you have taken the time to post on TripAdvisor regarding your experienced with your recent stay. While I was pleased to learn that you did enjoy your stay, I was concerned when I learned your room was not attended to during your stay.

I do understand how frustrating it must have been for you to return to your room and discover that it still had been made up as you should expect. There is in my mind no excuse for this type of oversight. I did speak with our housekeeping supervisor and she has assured me that steps will be taken to ensure that our future guests are not inconvenienced in this manner.

Thank you again for the time you have taken to provide invaluable feedback which helps us in our efforts to constantly improve our operation. We look forward to welcoming you back to what I am sure will be an experience more representative of our ability to properly serve you.


Sincerely,

Steven Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
central point
2 reviews
Reviews in 2 cities Reviews in 2 cities
“bad beds”
3 of 5 stars Reviewed December 6, 2012

The beds were so hard I woke up with a backache and hip ache each morning. was disappointed in the quality of the free breakfast also, wound up going to Denny's each morning. At least hotel was convient to shops in local area.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Best Western

Ask JAMES W about BEST WESTERN PLUS Garden Court Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antioch
2 reviews
Reviews in 2 cities Reviews in 2 cities
“It was a good night!”
4 of 5 stars Reviewed November 29, 2012

My friend and I needed a place to spend the night before our first 1/2 Marathon. The hotel was a great location just right off the freeway. All of the staff we encountered were friendly and helpful. There are many eateries to choose from in the area.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Best Western

Ask AntiochGem about BEST WESTERN PLUS Garden Court Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
turlock, ca
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Overall a very good hotel”
4 of 5 stars Reviewed November 16, 2012

I have stayed at the Best Western Garden Court Inn several times. It is always a very reliable hotel, where the rooms and the grounds are clean and well kept. The breakfast is good, with a good variety to select from. It is very conviently located near Washington Hospital (where unfortunately I needed surgery). My wife felt safe and we had no problems. There are several restaurants within walking distance. Overall a good stay.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask turlock1 about BEST WESTERN PLUS Garden Court Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenCourtInn54, General Manager at BEST WESTERN PLUS Garden Court Inn, responded to this review
November 19, 2012
I really appreciated that you took the time to post your experience with your recent stay. It great to hear when guests have enjoyed their stay, and have continued to return to the Best Western Plus Garden Court Inn.

Thank you, for pointing out many attributed of the hotel and the surrounding area such as the grounds are clean and well kept. The breakfast is good, with a good variety to select from and there are several restaurants within walking distance of our hotel.

It is our own goal to consistently provide the highest quality in both product and service, and it is vital to our continued success to know when we have fallen short of our own high standards.

Thank you once again for the time you have taken to provide invaluable feedback which helps us in our efforts to constantly improve our operation. We hope you will come back and see us again soon.


Steven Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ojai, California
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Pleasant stay in Fremont.”
4 of 5 stars Reviewed November 5, 2012

We spent nights at the Fremont Best Western. The facility and our room was very clean , comfortable bedding, nice breakfast (hot & cold foods) included.
Our only complaint was that the room next door had a small, yappy dog and it barked early morning (each morning). Had we known this was a dog-driendly hotel, I would have asked for a room away from any dogs.

Front desk are very friendly and arranged a taxi for us. Over-all, a good stay. We were int own for our son;s surgery nearly. (not a vacation). This is a clean, reasonable business stay hotel.

Room Tip: Be specific in your reservation that you do not want to be near dogs.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Malibu93023 for Fremont
Ask Malibu93023 about BEST WESTERN PLUS Garden Court Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenCourtInn54, General Manager at BEST WESTERN PLUS Garden Court Inn, responded to this review
November 7, 2012
I really appreciated that you took the time to post on TripAdvisor regarding your experienced with your recent stay.

It great to hear when a guest has enjoyed there stay and to hear when we have given our guest the customer service they expect.

I will inform our staff of the service they have given so we are able to continue giving great customer service. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer continues service experience for all our guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Steven Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about BEST WESTERN PLUS Garden Court Inn

Also Known As:
Best Western Garden Court Hotel
Best Western Garden Court Hotel Fremont
Best Western Fremont
Fremont Best Western
Address: 5400 Mowry Ave, Fremont, CA 94538
Phone Number:
Region: United States > California > Fremont
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 20 hotels in Fremont
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Fremont, California is in the heart of many bay area attractions. Whether traveling for business or pleasure, take time out of your busy schedule to just relax. Fremont's BEST WESTERN PLUS Garden Court Inn sits amidst three acres of beautifully landscaped gardens for your enjoyment.The BEST WESTERN PLUS Garden Court Inn offers a beautiful, comfortable stay at an affordable price. Our hotel has 125 Spacious guest rooms, including Non-Smoking rooms. Each of our hotel rooms is furnished with a Refrigerator and Microwave, Oversized workstations with Ergonomic leather chairs, Complimentary in-room coffee, and Complimentary High Speed Internet Access, Cable TV with HBO, CNN, ESPN for your convinience. ... more   less 
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