I reserved my room two months in advance with note that I will arrive late around 11PM. I arrived at 11PM after several long flights and hard day at work. The reception told me that they overbooked. No apologies. Just a print out direction to another hotel 15 miles away. Thank you very much Extended Stay! I drove around in the middle of the night looking for the other hotel in an unfamiliar town. On top of it, they charged me full price and refused to give me the price I originally booked. I'm still trying to get a discount refund from them. Good grief. No thank you. Staff was surly, unhelpful. The move put me far from where I had to be for a meeting the next day. Consequently, I was caught in traffic and arrived late for my event. Thank you very much Extended Stay. Stay away from this place if you value your sanity.
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- Also Known As:
- Extended Stay Fremont
- Fremont Extended Stay