I stay 200 nights per year in hotels............AND THIS IS NOT A NICE HOTEL, NOT EVEN CLOSE.
1st, they charge 100 deposit and its not a hold, its a purchase. And it usually stays on you bank account as a charge for a week. If you stay 3 nights, you will be billed 100 for each night (in case you damage of steal something is what they said) plus the room charge per night, thats over 500 per week on your card for 3 nights. The last time I stayed here, they promised me that they would no longer charge me the 100 per night......and when I showed up tonight, they did not honor their commitment. PARKING, it was all closed off tonight and I had to walk 100 yards. Oh, the last straw: There are a bunch of questionable people that stay here long term and its not nice.............I suspect they are prostitutes and pimps, because thats is exactly what they appear to be.
Avoid this place!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 16, 2012
Thank you for taking the time to review your recent stay at Extended Stay Deluxe Fremont - Newark. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
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The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.
We know that we didn’t get to be a member of America’s number one family of extended stay hotels overnight; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.