Great service,polite staff,value for money,close to shops and food outlets if needed,the hotel has bar that serves good food in the evenings,good room service also has Japanese restaurant,nice breakfast served each morning in central area.Great base for exploring bay area.

We stayed in this hotel only because it was not too far from the airport. All we were looking for was for a nice rest before our early morning flight. unfortunately we were waken up at 11:00pm from the cleaning room service who were making lots of noise in the corridor. We came out and complaint with no avail, we called reception and they simply noted our disappointment. The next day as I complaint to the receptionist I was confronted with incredulity (YES I ENJOY MAKING THESE THINGS UP!) and indifference. Stay away from this hotel if you wish to have a nice rest.

During a week when it seemed like every hotel in the Bay Area was filled with conference goers, I had no choice but to stay in this large hotel, south of SFO.

To be clear, this hotel is definitely not "close to the airport" by any typical, you can hear the planes passing by overhead, definition. It's a significant schlep by shuttle bus, and when (not if) there's traffic, it's annoyingly far from the terminal.

The hotel itself is pretty nice. The biggest plus is a variety of in-house options for dining, including a sushi place that was better than average. There's really no place to go outside the hotel, especially if you don't have a car, so it's good the hotel has these options. (The only bummer was that there was a conference here, and the sushi restaurant was definitely overwhelmed, and I waited 45 minutes for a single roll. Luckily, there was a good game on TV.)

With the exception of a very grumpy shuttle bus driver, the staff here has been incredibly nice and friendly. The rooms are typical, and big. Not fancy, but totally satisfactory. On ammenities, I'll give them a +1 on a better than usual brand of in room coffee, and a -1 that there's nothing to snack on in the room, should you be one of those people willing to spend $4 on a bag of M&Ms.

Anyway, this is an average (not in a bad way), well run, exactly what you think it is spot with better than usual food selections.

My only caution is, if your goal is to stay "by the airport," there are probably 20 other better options.

We went to the Bay Area over Labor Day weekend- meeting my daughter and her family there. Since she has young kids the indoor pool was an important factor in choosing this hotel. We stayed in the executive tower which is seperate so had no noise issues related to the ballroom- although there were functions there -- we couldnt hear them. The pool and jacuzzi were good although on monday morning they closed the pool for renovations-- would have been nice to just finish up the long weekend and then start the renovations-- we had a disapointed little guy ready to swim! The walls are a little thin and we could hear mumbled conversation from the room next door. Other than that it was fine-- pretty standard-- nothing exceptional and nothing horrible either-- we were happy with the room, the value, the location ( San Mateo has many great parks with some great play areas!) and it was an easy drive into San Francisco for a day trip. We also had an option of taking the free hotel shuttle to the airport and the BART into the city from there--- we didnt do that becasue of the young kids but it would be a fine option with older kids or adults. There is a large outdoor mall area within very close walking it has a target, toys r us, bed bath beyond and more- also several resturaunts-- all within about a 3 minute walk. We found that to be very handy. I would stay here again.