We were treated well, and loved the downstairs room we got for $99 per night. It is over sized because it has a little sitting room when you first enter, and then you step up to the bed area. Loved the FULL ocean view, and the little balcony. The room is comfortable and clean, and we never heard anyone else through the walls. I loved the quiet. I've been in more luxurious places, but not for that price. We were told up front about their "no children" policy for upstairs Jacuzi rooms. It has to do with liability, and I can understand totally. It isn't about not liking children.