We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“never again!” 1 of 5 stars
Review of Cleone Gardens Inn

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Fort Bragg
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Cleone Gardens Inn
Save
You added Cleone Gardens Inn to your Saves list
24600 North Highway One, Fort Bragg, CA 95437   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #3 of 13 Fort Bragg B&B and Inns
GreenLeadersGold level
atlanta
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“never again!”
1 of 5 stars Reviewed June 18, 2007

Our stay at the Cleone Gardens Inn, in Ft. Bragg, Ca. was the worst I have ever experienced. The management is not only unhelpful with guests requests (such as a phone in the room), but even sarcastic and criticizing of guests requests and questions. Cell phone service is virtually nonexistent in the location, and no phone in the room, no management on site at night, and being the only car in the parking lot during our 5 night stay made us very uneasy to say the least. The kitchen was very poorly furnished. The oven smoked when we turned it on and the smoke detector in the room had been disassembled. The windows were covered with make-shift curtains that barely covered the windows. Also, there is no private pathway to the beach as the website says, unless you like walking through thick jungle! Choose another place. There are many nice place in Ft. Bragg. Don't waste your money here.
Carol/Atlanta

  • Liked — leaving the premises
  • Disliked — the owner's attitude
  • Stayed June 2007, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norcalbetty, owner/manager at Cleone Gardens Inn, responded to this review, July 25, 2007
We sincerely regret that these guests were disappointed in their stay at the Gardens.
And appreciate this opportunity to address their review of us.
We are owner/operators and we were the ones who spoke with them daily in order to
satisfy their requests. Every email from them in the 2 ½ months prior to their arrival,
13 emails in total, was answered in a professional and courteous manner. Every request was answered including mailing them a hiker's guide so they could better plan their trip. Also that requested items were in their room upon arrival. We also granted them permission to use our laundry facilities after hours, and free of charge, which is not our standard practice.
It was apparent to us that they were dissatisfied with our location, remarking daily that they,"did not know", that we were so remote and that they felt isolated. The Inn is located 3 miles from town and sits on 2.5 acres of gardens and wooded trails. Wildlife is prevalent and freely roam the grounds. At night the walkways, porches, decks, and parking areas are well lit. Although their suite was equipped with mini blinds as well as drapes, they requested additional coverage, which we granted. But the wildlife situation was beyond our control. They then complained that the deer just off their deck was causing them sleepless nights. We then provided them with flashlights and employed our gardener, (at our expense), to stay in a room near them in an attempt to make them feel more secure.
Cell phone reception is greatly effected by ones cell phone carrier and by the quality of the phone itself. Occasionally a guest will have diminished service but, rarely no service at all. It was explained to them that the rooms are not wired for telephone service, which
most guests applaud, and providing them a telephone was of no use to them! That was the only request that we could not grant. However, they knew that there was then, and still is, a telephone available for all guests to use, 24/7, outside of the office.
As far as the kitchens being ‘poorly furnished’, this was their opinion. We have equipped each kitchen with the most common utensils, appliances and dishware needed. Limited space does not allow for all conveniences of a home kitchen. Guests are encouraged to inventory their space for items needed. We have always been able to provide those items requested. A small oven spill did cause some smoke that the oven hood could have solved for them.They refused our offer to clean it... But the accusation that our smoke alarm system was ‘disassembled’ was a complete false statement. ALL rooms are equipped with smoke alarms and easy access to fire extinguishers. There are, however remnants of the old system still in place as well as the newest functioning smoke alarms attached in the vaulted ceilings.
It is unfortunate that after all our most sincere attempts to satisfy these guests, in which included a sizeable discount, they then refused to pay for their entire stay forcing the local authorities to intervene. The dispute was quickly resolved.
It has been and will continue to be our policy to provide all our guests with the utmost respect, no matter the situation. But the disappointing outcome of an ill planned vacation remains the responsibility of the ones who planned it.
Thank You!
Kathy and Paula Christensen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

39 reviews from our community

Traveler rating
    28
    7
    1
    0
    3
See reviews for
3
30
3
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Cleone Gardens Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cleone Gardens Inn

Address: 24600 North Highway One, Fort Bragg, CA 95437
Phone Number:
Location: United States > California > Mendocino County > Fort Bragg
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #3 of 13 B&Bs / Inns in Fort Bragg
Price Range (Based on Average Rates): $
Number of rooms: 11
Official Description (provided by the hotel):
The Cleone Gardens Inn is located 2.5 miles North of Fort Bragg, in the peaceful community of Cleone, CA. Our inn has been family owned and operated since 2005 and offers a variety of lodging selections for your travel needs. Our unique guest rooms will help create a romantic atmosphere for a private weekend, or provide you with that relaxing needed getaway. The groomed gardens and forested area are full of natural wildlife that can be viewed from the many large decks and casual sitting areas. All rooms are pet friendly. 11 units, 5 of which have private gated pet decks. Some with kitchens, and or, fireplaces. Large doggie play meadow, wooded path to beach access, outdoor spa, free WI-FI and 13 channels of HBO. All rooms have a small refrigerator, microwave, and include wine glasses, corkscrew, coffee maker w/coffee, teas, etc. Complimentary use of our pet stainless steel food and water bowls, beach/dry off towels, bed and furniture covers, and a treat. A short 10 min. walk to the beach and historic 'haul road',(now known as the Pacific Coast Trail), provides you with instant access to MacKerricher State Park, it's wooden boardwalk to Laguna Point Observation Deck, Lake Cleone, the 10 Mile Dunes Preserve, and many beautiful miles of scenic shoreline. You will also find, within walking distance, the Ricochet Ridge Ranch offering trail rides, English or Western horses, on the beach and in the Redwood Forest.The short 5 minute drive to Fort Bragg allows you access to many of it's fine restaurants, local theater events, the must see Mendocino Coast Botanical Gardens, many art galleries, the famous Glass Beach, the Sea Glass Museum,Catch-a-Canoe kayak and bike rentals (in Mendocino), Noyo harbor with it's sport fishing opportunities, seasonal whale watching tours, and off-leash dog beach for you and your pet. Newly remodeled 2013. Weekly and monthly rates. Winter discount Specials. ... more   less 
Also Known As:
Cleone Gardens Hotel Fort Bragg

Owners: What's your side of the story?

If you own or manage Cleone Gardens Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.