We found the service in this hotel fantastic. Every time we asked where we should go etc the suggestions were exactly what we were looking for and all booked for us.
The room was nice - we started in one of the cottages. There was a big comfortable bed, fireplace, sofa area, even a sauna.
Little touches made it special, s'more ingredients and cookies each night, honey scrub and soaps in reception for you to help yourself to.
Only comment was the towels could have been bigger and fluffier, I found them harsh and the biggest was a lot smaller than I'm used to. And the pool was way too cold to go in. These are not things that would stop me saying this was an excellent hotel.