We haven't even stayed at the property but am so impressed with their customer service. I booked our room back in May. Went onto ther website tonight to review their winery partners. Noticed that they were running a promotion of stay three nights and get one night for free. I asked if I could get this promotion. Not an issue what so ever. Meghan told me that she would send over a new confirmation immediately. It was so classy for the inn to do this. If the inn takes care of their guests so well before I even stayed their, I cannot wait until what my experience will be when we finally arrive. I will post another review after our stay.