Cut-and-paste from my letter to Berjaya Executive Office and Berjaya Hills management.
The incidences that I have experienced are as below:-
Incident 1: Two hours after I have checked-in, your front desk have slipped in a check out notice in my room reminding me that I should check out the next day. However, my leave due is only two days after that. It leaves me with an impression that your hotel can’t wait to kick me out. When I called the front desk regarding this, they were not apologetic and indifferent regarding this.
Incident 2: Later, your housekeeping has sent me an extra bed which I did not request. After arguing, they then left the bed in front of my door. I do not really understand their action for doing that. Again, when reporting this to the front desk, they again showed indifference towards the matter and the bed remained in front of my door during the length of my stay
2. Restaurant – La Poullet Roti
Incident 1: This happens on the night of my visit, my wife and I went to this restaurant to have our dinner as there were not many options available. This was around 8 pm. They advised me to come back around 9 pm as they were no chicken available at that time. When my wife and I came back around 9.05 pm, they again told me that there were no chicken available and that we could not get a meal there as we were 5 minutes late. The waitress was very rude and sarcastic regarding this. We ended up having McDonald’s at Genting Sempah instead.
Incident 2: On the 2nd night of my visit, we decided to give this restaurant another try, this time at 6pm to ensure availability of the food. However, again to our disappointment, we were told that there were no seats available. When we pointed out to an empty table, the waiter told me that he has to give priority to the guests with dinner vouchers. Am I not a paying guest too, that I also deserve a table without the needing of a dinner voucher? The tables should be on a first come first basis, unless a reservation was made.
3. Restaurant – La Boulengerie
Incident 1: Throughout our stay, we have “tried” to try out the sandwiches at this restaurant. However, each time we wanted to order a sandwich, it is always unavailable. There was one time, during our last day of visit that we saw a few customers eating sandwiches in the store. With high hopes, we approached the counter where the cashier was preparing a sandwich for a customer. So confident that there was sandwich this time, I ordered a sandwich. However, the cashier shook her head and said that no sandwiches were available. I as-a-matter-of-factly pointed out at the sandwich that she was making. She then later said that she was making the sandwich because the customer in front of me wants it. This is a very stupid excuse and a really bad customer service.
4. Restaurant-La Blasson
Incident 1: My wife and I were queuing up for breakfast ahead of a Japanese couple. There were an empty table and the usherer asked us to go in. On the way in, the floor manager rudely stopped us and questioned us in a very derogatory manner as to who asked us to enter. He then, suspiciously asked his staff who came first between the Japanese couple and us. I felt very insulted by this incident. I know that Berjaya have served many international guests, however “uncivilized” Malaysians are, we are paying guests and should be treated with the same respect as the other international guests
5. Japanese Tea House
Incident 1: After a terribly long wait for the shuttle, my wife and I made it to the Japanese Tea House. We were very excited to watch the tea ceremony which was much talked about. It is probably one of the main reason we visited Bukit Tinggi. However, after the long hike, we were disappointed when the attendant told us that the ceremony cannot be held as there were too many tourists. There were probably about 30 tourists there. What I don’t get about this is, it is a tourist destination hence the tea ceremony should accommodate the crowd. Does this mean, that I should wait during office hours before I can actually experience the tea ceremony?
I feel that the hotel is understaffed and that one person is acting too many roles. For instance, the waitress in La Boulagerie is doing everything from cashiering, cleaning up and making sandwiches.
The shuttle service is very limited, there were too many people going to Japanese Tea House and there were only one shuttle available every half hour.
- Official Description (provided by the hotel):
- Colmar Tropicale was modeled after 16th century Colmar town, north east of Alsace, France, also incorporatingarchitectural designs and elements from ancient surrounding villages of Riquewihr, Turckheim and Kaysersberg. The realization of this French themed village derived from the wish list of the Malaysia's fourth Prime Minister, Tun Dr. Mahathir bin Mohamad, who upon his visit to the region of Alsace were so impressed, that it inspired Tan Sri Vincent Tan, the founder of Berjaya Corporation Berhad to replicate the actual Colmar town in Malaysia.The resort comprised of 235 rooms and suites, offers 8 food & beverage outlets / lounges with food variety ranging from local & international cuisine to an authentic French fine dining restaurant. It also offers meeting rooms and banqueting facilities. ... more less
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- Also Known As:
- Colmar Tropicale, Berjaya Hills - Malaysia Hotel Bentung
- Colmar Tropicale, Berjaya Hills Malaysia/Bukit Tinggi