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“Loved the rabbits, though!” 3 of 5 stars
Review of Colmar Tropicale, Berjaya Hills

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Colmar Tropicale, Berjaya Hills
4.0 of 5 Hotel   |   KM48, Persimpangan Bertingkat Lebuhraya Karak, Bukit Tinggi 28750, Malaysia   |  
Hotel amenities
Ranked #2 of 4 Hotels in Bukit Tinggi
Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Loved the rabbits, though!”
3 of 5 stars Reviewed October 19, 2007

Spent my sixth year anniversary at Colmar Tropicale with by boifey. It was rather a last minute thingy so we were rather lost on where to go for a getaway. It's our first getaway together, actually. Sadly it rained the entire time when we were there. We only managed to go sight-seeing for a day, and it was quite a rush. Went to see the Rabbit Farm. They have pretty cute rabbits and some are rather pampered. But it's kinda sad when we saw some of them with the fur rather unkempt and some with injuries, like they caught an infection on their body. Thought of riding the horses, but from where I stood at the Rabbit Farm, I can already smell the stench of the horses. On a closer look, I can see the horses' abdomen all covered with flies. Possibly the staff didn't clean them up much often. The food at La Blason was rather disappointing. Not much choices and the food mainly tasted bland. But the bar (Le Vin) had the nicest cocktails ever. Though there weren't many patrons. The music could be more updated actually. And the shuttle bus really wasted our time a lot. We wasted one hour just to wait for the bus and it really stinks that you really need the shuttle bus to commute from one place to another. So imagine how many hours have we wasted??
The only place we loved the most was the Japanese Village! It smelt so heavenly. If only it didn't rain, we could have stayed there longer. The fresh air was really beyond words. It's like you have freshly-picked leaves placed under your nose throughout our walk there.

  • Liked — only the visit to Japanese Village
  • Disliked — the usage of the shuttle buses
  • Stayed November 2006, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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328 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Any
English first
Toronto
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 31, 2007

My family and I, along with some friends, spent a night here in August.

I had booked a family suite and wow - got the family suite. It was shabby at best. The windows did not close properly, let alone lock. The beds and bedding were old and worn.

The bathroom was a disgrace.

Food choices were limited and prices were cut-throat. A "jumbo" pizza, hardly enough for 4 adults was about MYR80++

I don't mind paying high prices for accommodation, but please, provide some value for the money - bright, clean and well-maintained rooms, not the shack that they pass off as family suites.

  • Liked — Nothing
  • Disliked — Nothing was well-maintained.
  • Stayed August 2007, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 25, 2007

It looked great on all the internet websites and it turned out great in real life too. We went there with a bit of "hope for the best, expect second best" because of all the bad reviews we read on this website. However, we thoroughly enjoyed our stay and would certainly go back there again. The reproduction of a French village is quite remarkable and the colourful architechture is good game for shutter-bugs. We opted for a one-bedroom apartment so that our toddler has space to walk around and it was a good choice. The buffet breakfast has a good spread too. At sun down, the air is cool and we did not need the air-con to have a good sleep at night. Although dining within the village is a little pricy (unless you want to drive out in the dark), the food is of a reasonably good standard. Overall, it is a good choice for a short getaway.

  • Stayed August 2007
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
78 reviews 78 reviews
56 hotel reviews
Reviews in 43 cities Reviews in 43 cities
110 helpful votes 110 helpful votes
1 of 5 stars Reviewed August 2, 2007

When you enter the hotel, you may think it looks good because of the theme and the facade. The hotel looks great on the outside. It is well-deigned and built. However that's where the fairytale ends.

We lugged our luggage all the way to the lobby from the coach drop-off to the lobby and along the way encountered several hotel staff. Some ignored us, some smiled, others said "Hi" but not even one offered to carry our luggage, especially when we had ladies in our group who were struggling with their things.

At the lobby we were told we had to wait because our 3-bedroom suite was not ready as the previous guest had just checked out. That was at 11am. Only when we requested did they allow us to deposit our bags with the concierge, it was never offered. We decided to take a walk and have our lunch before coming back at about 2pm, just to give them more than ample time (3 hours) to clean up the suite for us so that we did not have to wait to check in when we returned.

At lunch at the La Blason, we waited 45 minutes before our food was served and we realised that the staff had forgotten about 1 of our orders, which took another 20 minutes to arrive. No apologies offered. The restaurant staff also do not like to refill guests' water glasses and we had to top up our water from our own water bottles.

2pm: back at the lobby and we were told to "take a seat" with no further explanations etc. When we asked the lobby staff how long more we had to wait, all we got was "Take a seat" without even eye contact. This was when we realised we were not the only group told to "take a seat" and on observation we realised that the staff at the lobby were very well-trained- they had very competently mastered the skill of avoiding eye contact and blatantly ignoring guests when being approached or spoken to.

Finally after 1.5 hours of "taking a seat" were we given the keys and had our luggage taken out of the concierge's store room. That was all. Handed the keys, handed our luggage and left to our devices to carry our luggage around to find our way to our suite. I wonder if the staff are reminded every day that "ignorance is bliss" as they are really very good at ignoring guests even when spoken to.

In the room we found one of the bathroom doors with a broken door knob that was lying on the ground. I wonder if housekeeping did their cleaning of the place blindfolded. In fact the sentiment was that the place was well-designed and built but poorly maintained as many items in the room were working less-than-well. We called housekeeping to fix the door knob and to their credit, a repairman arrived in 10 minutes- extremely efficient by Colmar Tropicale standards! He took 2 hours (and we just sat there wasting more time watching him) before he declared that he could not fix it and would come back later (he only returned the next day and we were sitting there like fools waiting for the doorbell to ring before giving up at about 7pm to go for dinner).

Even after trying for another 2 hours the next day with us wasting time waiting for him to get the job done, he could not get the knob back on. Just for the record, when we checked out on the third day we did not get to use that particular bathroom.

If anyone is still thinking of going there after reading this and the previous reviews, please spend your time at the Golf Club and sports complex accessible by shuttle services from Colmar Tropicale as the service standards at these areas are more decent. However note that the shuttle service schedules pasted around at only meant for decoration, they do not mean anything. Shuttles never run on schedule, and the worst part is that they are very unpredictable because drivers just leave as and when they like, regardless of whether they are early or late. Catching a ride is purely based on luck.

And so continued our very unpleasant experience at the Colmar Tropicale. On the day we were checking out, we decided to do a test just to substantiate our point. On the way from our suite to the lobby, and from the lobby to our vehicle to bring us downhill, we encountered 9 of the hotel's staff and only one of them offered to carry our bags to our vehicle. He was on a buggy and when he asked us, we were already less than 10 foot steps from our vehicle.

Visit the resort only when you wish to pay to experience what it is like in Boot Camp! Good for parents who wish to teach their spoilt brats a lesson- send them to Colmar Tropicale for a week and they will learn to be independent and appreciate their parents!

  • Liked — The interior of the 3-bedroom suite is spacious and well-designed
  • Disliked — Very poorly maintained!
  • Stayed July 2007, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 11, 2007

My family and I had heard much about the French-themed resort atop the scenic Pahang highlands and decided to spend a night there. We had earlier spent three days and two nights at KL and stayed at Micasa All Suites Hotel at Jln Tun Razak.

Having come from a fantastic, luxurious and very comfortable accomodation in KL, we were sorely disappointed with Colmar Tropicale. The first thing that struck us was the horrid coldness of the reception area which was sparsely furnished and with peeling laminated wooden panels. While the scenery and architecture were enchanting indeed, we couldn't say the same for the room that we stayed in, which was a triple sharing type (one bedroom, another bed in the 'living room' and one bathroom).

The finishings were terrible! The wooden parquet flooring had scratches and drag marks all over, and it felt 'dusty' to the touch. The beds were lumpy and sank and I even noticed an awful stain on the quilt (shudder!). The bathroom was an eyesore as the sink and tub were mouldy. The blue and white tiles badly need scrubbing.

Food wise, it was all the choice we had but it wasn't fantastic. I had never seen my mom packed so fast. We checked out at 9 the following morning and rode back to KL with grisly images of the room. Just to make up for it, I booked two more nights' stay at Micasa. You should stay there. Worth every penny. As for Colmar, good to go there for a day trip but avoid the stay in the rooms.

  • Liked — The architecture
  • Disliked — EVERYTHING in it
  • Stayed June 2007, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed June 11, 2007

I am disappointed with the service provided by Colmar Tropicale. In fact, I am not sure if there was much service. Service is slow and unprofessional. Most of the staff do not smile much. There is a 10% service charge and 5% government tax at all the F&B outlets. I had to pay service charge even when I bought a bottle of water over the counter from one of the cafes. On top of that, I waited for about 5 mins for my change. I do not mind paying a premium if the service is good, but it simply isn't. It is also difficult to find bottled water unless you buy from the F&B outlets at 4.60 Ringgit a bottle. It appears there is a monopoly by Berjaya Group over F&B items.
Drinks at the restaurant can take a long time to come.
The staff cannot converse well in English. They spoke Malay to me quite a number of times. I believe this is a place which caters to a lot of locals. I asked for salt once and they gave me ketchup sauce. But whatever it is, the staff at Colmar needs training!!
The room I stayed in had a bad musty smell. Although the exterior of the buildings looked okay, the interior needs a good revamp. Housekeeping also needs to be trained properly. There was a pile of towels etc. lying near my room in the late afternoon. It is unsightly.
Overall, the management needs to really look into training their staff and keep the place in proper condition. The so called French themed resort starts and ends at the architecture (at best). The rest of it is really 2 star or worse.

  • Stayed June 2007, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed May 8, 2007

Mu husband and I spent two nights in Colmar Tropicale before we went to the F1 race in Sepang. The hotel promotes itself as a French-theme resort and the pictures on the site are pretty attractive. The exteriors are actually beautiful but the rooms are tacky and desperately need to be spruced up.

Check-in: We reached the hotel around 1 pm but only managed to finish check-in around 2 pm. The lady at the counter greeted us with a scowl and she didn't smile even once or apologize for the delay.

The Room: We had booked a 1-room suite and when we reached the room, it was musty and seemed to have been shut for a long time. There were cobwebs in the balconey and it seemed it hadn't been cleaned in a while. We asked for a change of room, which we were granted immediately. This room was at the back facing the hills. The only trouble was - it was really really noisey wth the crickets and other insects creating a racket! Another change of room happened, and this time it was fine! Thank god!

Food: The only restaurant that serves good food in the resort is La Flambe, an Italian Deli. Try the Margarita Pizza, it's really fresh and divine! Breakfast is complimentary, but is one of the worst spreads I'd seen. Avoid the egg-station - the young guy who mans the station can't even make a simple fried egg! Or omlette. Or scrambled. Ugh! Your only safe bet is boiled eggs!

Snacks, etc: If you were to stay here, I recommend you stock up on snacks and some essentials before you get here. There is no convenience store around for miles and you'll be dependent on the limited and expensive snacks sold by the restaurants/shops at the resort.

Service: In one word, service at the hotel SUCKS! The staff is totally indifferent, insensitive, and doesn't really care.

Others: The dance performers deserve a mention. They smile! and were the best feature at the resort. The rabbit farm is nice where you can pet and feed rabbits. The Japanese garden/Botanical Park is ok for one visit.

I was really disappointed by the general level of service in Malaysia. The promos - Malaysia, truly Asia are nothing but lies. If you want great service, go to India, Thailand or Philippines, NOT Malaysia!

  • Liked — The architecture and exteriors
  • Disliked — Service
  • Stayed March 2007, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Colmar Tropicale, Berjaya Hills

Address: KM48, Persimpangan Bertingkat Lebuhraya Karak, Bukit Tinggi 28750, Malaysia
Location: Malaysia > Pahang > Bukit Tinggi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Bukit Tinggi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Colmar Tropicale, Berjaya Hills 4*
Number of rooms: 235
Official Description (provided by the hotel):
Colmar Tropicale was modeled after 16th century Colmar town, north east of Alsace, France, also incorporatingarchitectural designs and elements from ancient surrounding villages of Riquewihr, Turckheim and Kaysersberg. The realization of this French themed village derived from the wish list of the Malaysia's fourth Prime Minister, Tun Dr. Mahathir bin Mohamad, who upon his visit to the region of Alsace were so impressed, that it inspired Tan Sri Vincent Tan, the founder of Berjaya Corporation Berhad to replicate the actual Colmar town in Malaysia.The resort comprised of 235 rooms and suites, offers 8 food & beverage outlets / lounges with food variety ranging from local & international cuisine to an authentic French fine dining restaurant. It also offers meeting rooms and banqueting facilities. ... more   less 
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Also Known As:
Colmar Tropicale, Berjaya Hills - Malaysia Hotel Bentung
Colmar Tropicale, Berjaya Hills Malaysia/Bukit Tinggi

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