We stayed at the Courtyard in Foothill Ranch on Sunday night during Memorial Day weekend. We chose this hotel because we were coming in from Lancaster to watch our granddaughter play softball and the rest of the team was staying there. We called for a room on Saturday and spoke to Carlos Pantoja. We were really surprised that he was able to accommodate us on such short notice. Carlos was very friendly and helpful and let us know that they had plenty of parking for our RV. We were traveling in a motorhome with a tow car and when we became confused about the directions we got from our GPS we called the hotel and spoke to Robb Rigg who talked us through it to ensure we didn't get lost. He also let us know that we did not have to take the toll road as our GPS was directing us to use. When we got there Robb was waiting for us outside with a big, friendly smile and showed us where to park our RV. He was so welcoming and friendly and made sure we were completely taken care of. We were also warmly greeted by Shelly Narath as well. When I had a question about the nearest ATM, she not only directed me to the bank in the same parking lot, but also printed out a map to the nearest bank we had our accounts with. The lobby of the hotel was a great place for the team to hang out between games, with food and beverages available. I especially appreciated the fact that no one had a problem with the families bringing in food from outside. They have nice little areas with couches in the lobby that have individual TV's where our girls relaxed. They also have an area in the lobby with computers that the kids were allowed to use to play games which I thought was really a great feature! Our room was very nice and clean and the king bed was very comfortable. We were just so pleased with the customer service we received and would definitely use this hotel again. Just one suggestion: Since there is a Starbucks, a place to get breakfast burritos and sandwiches, and two restaurants in the same parking lot, plus plenty of other places to eat close by, Marriott might want to lower the prices of the menu items in their bistro if they want people to eat there.
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- Also Known As:
- Courtyard By Marriott Foothill Ranch Irvine Spectrum Hotel Foothill Ranch
- Courtyard Foothill Ranch
- Foothill Ranch Marriott
- Foothill Ranch Courtyard