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“nice property, near foothills” 4 of 5 stars
Review of Hilton Garden Inn Irvine East / Lake Forest

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Hilton Garden Inn Irvine East / Lake Forest
3.0 of 5 Hotel   |   27082 Towne Centre Dr., Foothill Ranch, CA 92610   |  
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Ranked #1 of 3 Hotels in Foothill Ranch
Certificate of Excellence
Great Falls, Montana
Top Contributor
69 reviews 69 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
“nice property, near foothills”
4 of 5 stars Reviewed June 23, 2014

I enjoyed a short stay hear on a business tip. THe hotel is convenient to Foothills Freeway. There are some small shopping centers nearby for food and coffee. Not a while lot else is out here so if you are looking to get away from the bustle of the denser parts of Orange County - this is the place.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, July 10, 2014
Hi Brian A! Thank you for your fantastic review of our Hilton Garden Inn Irvine East/Lake Forest "This is the Place". Glad you enjoyed your stay with us and specially our location. Our hotel is less than a ¼ of a mile from restaurants, theaters and shopping. As well, our parking lot is directly connected to miles of jogging, hiking and biking trails and only 10 minutes from Irvine Spectrum shopping center.. Again, thank you for the recommendation, and we hope to be able to welcome you again soon!
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220 reviews from our community

Traveler rating
    108
    74
    26
    5
    7
See reviews for
72
28
19
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 19, 2014

The pregnant lady that checked me in was very rude and unfriendly. She was not very helpful at all. She was dressed inappropriately with her tattoos showing all over her arms. There was no manager on duty the night I checked in and she was the only one working on the desk that night. Two other people that were ahead of me were waiting impatiently. The pregnant lady took about 30-45 minutes using the restroom while people were waiting in line. Right after I got checked in, I sent an email to Alfredo Sanchez the general manager and he solved the problem. Alfredo called me the next day to discuss the situation. He brought a tray of crackers, cheeses, and fruits due to the inconvenience. Thank you Alfredo for solving the problem! :)

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, July 10, 2014
Hi Noni, I am glad for you sharing your experience and we were able to turn it around and had a great stay . We hope to see you and your family back soon.
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United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 16, 2014

The hotel was very clean, staff were friendly. We had a 14 month old with us and the hotel provided a nice pack and play crib for her. The lobby / bar area are clean and open / airy. It's a very uncomplicated hotel - you get what you expect.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, July 10, 2014
Hi Jemma C.! We appreciate you taking the time to write a review on our Hilton Garden Inn Irvine East/Lake Forest. We are glad you found our hotel Uncomplicated, very clean and friendly staff. We are happy to provide what you needed for your 14 month old baby and everything worked as you expected. We hope to see your family back soon.
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1 review
5 of 5 stars Reviewed June 14, 2014

We had a great stay at the Hilton Garden Inn. The pool and excercise room were well equipped with all the machines I needed to complete my regular excercise regimine. The staff was all very friendly and helpful and very accomodating! We had an amazing breakfast in the morning with an amazing server John. He was very sweet and my kids loved him! Staff at the front desk were great in meeting our every need.

Thanks for a wonderful stay!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, July 10, 2014
Hi Aimee B , I am thrilled you were very satisfied with your stay at our Hilton Garden Inn East/Lake Forest. Glad you enjoyed our pool and excercise room that was able to complete your regimen. We appreciate for recognizing John in our restaurant and our hotel staff for being accommodating. We hope to welcome you again soon.
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Vancouver, Canada
1 review
3 of 5 stars Reviewed June 12, 2014

My stay at the hotel was fine. The building itself is getting a little run down. I only stay here when other local hotels are not available. The staff are courteous and friendly. The location is a little inconvenient. The air conditioning is a little noisy but not terrible. To sum up, this hotel is not terrible at all. It's just not good either. :)

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, July 10, 2014
Hi Donal D, Thank you for taking the time to write a review. We always appreciate constructive comment. We have taken your comment seriously and made sure that it is addressed. We are so happy that felt the service of our friendly and courteous staff.. We hope we can prove ourselves to you and welcome you back again.
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El Segundo, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 1, 2014

My family and I had a very enjoyable stay. Staff was friendly and check in was fast and efficient. Staying at this brand before, I had expectations of a very comfortable and clean room and was not disappointed. Great location close to shopping, restaurants and a movie theater. The property is not far from Irvine Spectrum and The Verizon Amphitheater and although close to major highways, you would never know it. Food was excellent and service top notch. We will definitely stay again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, June 4, 2014
Thank you for sharing your great comments about your stay . We are delighted that you and your family enjoyed your experience with us and our staff. We hope to welcome you back again soon!
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Denver, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 29, 2014

I've stayed in many hotels around the country, and it's always pleasant to have a greeting like the one I received at HGI Lake Forest. The room was in perfect condition, and they handled the needs of my special child with care and precision. The room was always cleaned perfectly, and I was greeted in a kind manner both coming and going. I would definitely recommend this hotel to anyone staying in the Irvine area!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, June 4, 2014
Thank you for sharing your comments about your stay. We are delighted that you enjoyed your experience with us and our staff. We hope to welcome you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Irvine East / Lake Forest

Address: 27082 Towne Centre Dr., Foothill Ranch, CA 92610
Phone Number:
Location: United States > California > Orange County > Foothill Ranch
Amenities:
Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Foothill Ranch
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Irvine East / Lake Forest 3*
Number of rooms: 103
Official Description (provided by the hotel):
Enjoy a relaxing stay at the Hilton Garden Inn Irvine East/Lake Forest Hotel located near the Foothill Ranch town center, minutes from Irvine Spectrum. Enjoy complimentary in-room coffee with coffee maker, microwave and refrigerator. Internet access is also complimentary throughout the hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Irvine East / Lake Forest Hotel Foothill Ranch
Hilton Foothill Ranch
Hilton Garden Inn Foothill Ranch
Foothill Ranch Hilton

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