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“Uncomplicated, clean and friendly” 4 of 5 stars
Review of Hilton Garden Inn Irvine East / Lake Forest

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Hilton Garden Inn Irvine East / Lake Forest
3.0 of 5 Hotel   |   27082 Towne Centre Dr., Foothill Ranch, CA 92610   |  
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Ranked #2 of 3 Hotels in Foothill Ranch
United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Uncomplicated, clean and friendly”
4 of 5 stars Reviewed June 16, 2014

The hotel was very clean, staff were friendly. We had a 14 month old with us and the hotel provided a nice pack and play crib for her. The lobby / bar area are clean and open / airy. It's a very uncomplicated hotel - you get what you expect.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, July 10, 2014
Hi Jemma C.! We appreciate you taking the time to write a review on our Hilton Garden Inn Irvine East/Lake Forest. We are glad you found our hotel Uncomplicated, very clean and friendly staff. We are happy to provide what you needed for your 14 month old baby and everything worked as you expected. We hope to see your family back soon.
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196 reviews from our community

Traveler rating
    92
    68
    24
    5
    7
See reviews for
64
25
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81
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed June 14, 2014

We had a great stay at the Hilton Garden Inn. The pool and excercise room were well equipped with all the machines I needed to complete my regular excercise regimine. The staff was all very friendly and helpful and very accomodating! We had an amazing breakfast in the morning with an amazing server John. He was very sweet and my kids loved him! Staff at the front desk were great in meeting our every need.

Thanks for a wonderful stay!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, July 10, 2014
Hi Aimee B , I am thrilled you were very satisfied with your stay at our Hilton Garden Inn East/Lake Forest. Glad you enjoyed our pool and excercise room that was able to complete your regimen. We appreciate for recognizing John in our restaurant and our hotel staff for being accommodating. We hope to welcome you again soon.
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Vancouver, Canada
1 review
3 of 5 stars Reviewed June 12, 2014

My stay at the hotel was fine. The building itself is getting a little run down. I only stay here when other local hotels are not available. The staff are courteous and friendly. The location is a little inconvenient. The air conditioning is a little noisy but not terrible. To sum up, this hotel is not terrible at all. It's just not good either. :)

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, July 10, 2014
Hi Donal D, Thank you for taking the time to write a review. We always appreciate constructive comment. We have taken your comment seriously and made sure that it is addressed. We are so happy that felt the service of our friendly and courteous staff.. We hope we can prove ourselves to you and welcome you back again.
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El Segundo, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 1, 2014

My family and I had a very enjoyable stay. Staff was friendly and check in was fast and efficient. Staying at this brand before, I had expectations of a very comfortable and clean room and was not disappointed. Great location close to shopping, restaurants and a movie theater. The property is not far from Irvine Spectrum and The Verizon Amphitheater and although close to major highways, you would never know it. Food was excellent and service top notch. We will definitely stay again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, June 4, 2014
Thank you for sharing your great comments about your stay . We are delighted that you and your family enjoyed your experience with us and our staff. We hope to welcome you back again soon!
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Denver, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 29, 2014

I've stayed in many hotels around the country, and it's always pleasant to have a greeting like the one I received at HGI Lake Forest. The room was in perfect condition, and they handled the needs of my special child with care and precision. The room was always cleaned perfectly, and I was greeted in a kind manner both coming and going. I would definitely recommend this hotel to anyone staying in the Irvine area!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, June 4, 2014
Thank you for sharing your comments about your stay. We are delighted that you enjoyed your experience with us and our staff. We hope to welcome you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Argyle, Texas
Top Contributor
105 reviews 105 reviews
26 hotel reviews
Reviews in 40 cities Reviews in 40 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 16, 2014

Hotel is a great bargain, and well within driving distance to lots of shopping and businesses. Stayed for business trip. Hallways and carpets are a bit dated, but do not let that fool you. The rooms are fine, and they have an abundance of pillows so that you can find at least one you like. The hotel is clean, and the staff is very friendly. They serve a wonderful breakfast, and have a well-stocked bar and dinner available in the restaurant, along with sports channels. All-in-all it was a great week, and I will be back.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, June 4, 2014
Thank you very much for your positive review, We appreciative you letting us know how you had a good experience in your business trip . Hope we can exceed your expectation next time you are in our hotel. I am looking forward to see you in your next business trip.
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Plymouth, Minnesota
Top Contributor
166 reviews 166 reviews
50 hotel reviews
Reviews in 85 cities Reviews in 85 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed May 13, 2014

Spend two nights in this HGI this week. It is easy to find, close to the malls and restaurants and it has ample parking. Check in was quick but the dinner and breakfast service were very slow. It looks like some of the scheduled staff was missing, for sure during dinner but I even think it was the case during the dinner service. The rooms are standard Hilton Garden Inn style, clean and spacious. The Keurig coffee machine has not my choice of coffee but that might be a matter of taste. In short: ok for a short business stay but if you stay longer than a few nights I would shop for another place with a more lively bar scene and with more staff on duty

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review, June 4, 2014
Thank you for sharing your comments about your stay and how clean your room. We will make sure that we address our staffing in our restaurant for you to have a great experience. We hope to welcome you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Irvine East / Lake Forest

Address: 27082 Towne Centre Dr., Foothill Ranch, CA 92610
Phone Number:
Location: United States > California > Foothill Ranch
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Foothill Ranch
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Irvine East / Lake Forest 3*
Number of rooms: 103
Official Description (provided by the hotel):
Enjoy a relaxing stay at the Hilton Garden Inn Irvine East/Lake Forest Hotel located near the Foothill Ranch town center, minutes from Irvine Spectrum. Enjoy complimentary in-room coffee with coffee maker, microwave and refrigerator. Internet access is also complimentary throughout the hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Irvine East / Lake Forest Hotel Foothill Ranch
Hilton Foothill Ranch
Hilton Garden Inn Foothill Ranch
Foothill Ranch Hilton

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