We had a lovely experience at Tenaya Lodge. Having booked a cottage room, we settled in and the room was nice and very functional. Later that evening a leak started from the ceiling, because of things done by the people upstairs. After a call to the front desk, within ten minutes a gentleman by the name of Zack appeared. He decided that we should move to another room, and with a minimum of prodding, arranged an upgrade to a cottage suite. Well done. The stay was even more enhanced by a terrific snowfall, so we spend two days in a winter wonderland. Thanks for the swift service. The restaurant had great food at reasonable prices, and a fine ambiance.