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“Expensive and poor service” 1 of 5 stars
Review of Tenaya Lodge at Yosemite

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Tenaya Lodge at Yosemite
4.0 of 5 Resort   |   1122 Hwy. 41, Fish Camp, CA 93623   |  
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Ranked #1 of 2 hotels in Fish Camp
GreenLeadersGold level
Sydney, New South Wales, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Expensive and poor service”
1 of 5 stars Reviewed July 17, 2013

We stayed here with a family of five. Room was cramped and very dark and expensive for what it was. Food was also expensive and the waiters and waitresses were inexperienced and poorly trained for their jobs.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TenayaLodge_Yosemite, Public Relations Manager at Tenaya Lodge at Yosemite, responded to this review, July 25, 2013
Dear Helen N., Thank you for writing to share your feedback on your stay. We are sorry that you did not feel that you experienced the best that our staff has to offer. As a AAA Four Diamond resort, everyone here takes pride in delivering great service and satisfying our guests. Thank you for your comments.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 17, 2013

We stayed here for a few days as part of a very memorable round trip starting in San Francisco, exploring Yosemite and Sequoia National Parks, then taking the Big Sur coastline back to San Francisco. This stop was thoroughly enjoyed by the entire family. The hotel has a number of very good restaurants with nice ambiance. The grounds are beautiful. Our room was clean and contemporary - yes, there are fancier hotel rooms and perhaps the rooms are "4-star" rather than 5, but our overall experience was still excellent. We really enjoyed sitting on the outdoor patio late in the evening by the fire, for dessert and drinks. The outdoor pool was very inviting but busy, as one would expect during a heat wave.

One experience I would highly recommend for families, is the "Summerdale" cookout (pics attached). We were really impressed with the effort to make this a real experience for our kids. There were staff people assisting kids with archery practice, panning for gold, and a fire with s'mores. I could listen to the banjo player for hours - he is a talented musician and story teller who clearly loves what he does. All of the staff were very friendly. The food selection - lots of BBQ choices, salads and peach cobbler - was perfect for this setting.

As much as I enjoyed the hotel, the staff and level of service was most striking. They were all courteous, efficient, and most importantly genuinely friendly, which made our stay really enjoyable.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 16, 2013

Wonderful stay at Tenaya. Stayed in winter before kids and had another wonderful trip with kids. Used the kids camp and kids adventure club. Kids were able to do fishing and archery and other activities in the kids camp room. They loved it and we were able to have a nice hike and dinner alone. Hiking to waterfall in national forest off the parking lot. Ask concierge for map. One odd thing is there is one check in for 3 restaurants. Looks like many people waiting but spread across all 3 restuarants we actually never waited more then a few minutes. Pool at main hotel was great with bar open during day. Food was great. Try the dessert coffee in Embers.

Stayed June 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TenayaLodge_Yosemite, Public Relations Manager at Tenaya Lodge at Yosemite, responded to this review, July 17, 2013
Thank you for taking the time to drop us a line on your stay, ilovecincy! We are glad that you have enjoyed your multi-season visits to the lodge, as we find that each season brings new and exciting ways to enjoy the park and lodge! The kids camp is a favorite with families, and we are so happy to hear that a wonderful time was had by both parents and children alike. Thanks again for stopping by to share your thoughts, we hope to be of service again on your next trip to Yosemite!
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Lafayette Hill, Pennsylvania
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 16, 2013 via mobile

This hotel is probably about the best you can do in the Yosemite area. Anywhere else it would be a very average and overpriced hotel. Here in Yosemite, it is the nicest we saw. The room was comfortable but very average. The first morning we were awakened at 6 am by the sound of thundering feet running up and down the halls on the floor above us. The soundproofing is terrible and it actually seems to be louder than it should with the echo and reverberation. Very unsettling. Then after being out all day seeing the wonderous sights, we returned to find our room had not been visited by housekeeping. We were out from 11 to 5, so I can't understand how they didn't get to us. For these prices, we should have had housekeeping and fresh towels.
The next issue was a lack of dining options that are either good or reasonable. The hotels restaurants were probably the best around, but way overpriced for the average food we got.
Finally, while Yosemite is breathtaking, be aware that when staying here you will have an hour drive to see the valley or glacier point overlooking the valley. No big deal, just makes for a long day. So, to sum up, decent accommodations, but overpriced and service is lacking, with lots of kids and noise!

Stayed July 2013, traveled as a couple
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TenayaLodge_Yosemite, Public Relations Manager at Tenaya Lodge at Yosemite, responded to this review, July 25, 2013
Hi Woundedbear, Thank you for taking the time to share your visit with us. We apologize that some aspects of your stay didn’t meet your expectations. Many guests have found that the trip to the valley floor is an excellent way to view the breathtaking Yosemite scenery. We’re glad you enjoyed your time and the sights in Yosemite.
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San Diego, California
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed July 16, 2013

I stayed here during a recent visit to Yosemite this past April. Overall I would call it a pleasant stay. I would categorize the hotel more as a 3 1/2 or 3+ star hotel versus a full fledged 4 star.

What I Liked

First of all I really appreciated the location of the resort, just outside the South Entrance to Yosemite. Although it cannot compete with the in park resorts in terms of location (especially those in Yosemite Valley), overall I think it's fairly well located enough for easy access to some good sites, including Mariposa Grove and the drive to Glacier Point. I have seen other reviews commenting on the remote location, but other than staying at official park resorts or camping, I don't think one can stay at a hotel any closer.

The room overall was well appointed and comfortable. The decor was akin to that of a major chain like Hilton or Wyndham with some location specific touches. The room was clean and well maintained, and bedding was of a sufficiently decent quality. I stayed in a deluxe room, which is larger than the average sized room and had a good sized sitting area with a sliding glass door providing access to the outside (it was located on the first floor).

It looks like they had recently opened a spa, as is common for many resorts as a way to boost their revenue. I did take advantage of one treatment and I found the spa to be large, plush, and well equipped. Overall I would recommend taking advantage of the spa facilities if you do get the opportunity, especially after a long day hike.

What I found best about the resort is that it is so pet-friendly. Several guests had brought their pets in tow, and Tenaya staff and facilities provide extensively for their needs. The best thing for dog owners were the first floor rooms with immediate access to the lawn outside the door, so no need for late night runs through the hotel hallways if a dog has to heed the call of nature. I have two large dogs myself, and I would happily return to the hotel just so I could take the with me on my next trip to Yosemite.

What Could Use Improvement

Be aware that this is a very large hotel that is very remotely located, and dining options are rather limited nearby. As such the hotel dining facilities have a tendency to become overwhelmed during busy meal times and during the holiday high season. This resulted in some long waits and a bit of chaos, especially during breakfast times. Depending on the wait staff to whom you are assigned, this could extend the wait for cooked items even further. The rule really is to try to eat early or late if dining at the hotel facilities.

I think a previous review mentioned something about the noise. Soundproofing is a big pet peeve of mine, and many of my reviews do have a tendency to hit on this fact. Tenaya rooms do have relatively thin walls, and when you are next door to large families or active guests, you can hear almost everything. I complained on a couple of occasions to hotel staff about the noisiness of neighbors, and the staff did what they could to ensure a more quiet environment, but the basic tenet is be prepared to cope with a bit of noise. Ear plugs would be a wise thing to bring along around bed time.

Last piece is the deluxe room concept. Although I booked the deluxe room, because it was identified as a larger room, I later learned that this is referred to as a family room on site. I was traveling with my sister, and we really wanted a spacious and quiet room. Unfortunately, being in the bank of rooms designated for families, that was not the case. In the future if I had known these rooms are designated for family usage I would have booked a room in Tenaya's cottages complex.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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TenayaLodge_Yosemite, Public Relations Manager at Tenaya Lodge at Yosemite, responded to this review, July 25, 2013
Dear JTears, Thank you for taking the time to write a full review of your trip to Tenaya. We too love our location as a retreat from the crush of summer crowds in the valley floor! Glad you tried and enjoyed our Ascent Spa. We try our best to ensure an all-around memorable experience, and we apologize that you were not completely satisfied in some respects. We hope to see you with your dogs next time!
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Purley, United Kingdom
Top Contributor
70 reviews 70 reviews
55 hotel reviews
Reviews in 61 cities Reviews in 61 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed July 15, 2013

We stayed here for 2 nights as part of our 3 week tour of the western US. We were in the East Wing on the second floor facing the pool. There are 4 floors to this Wing. Unfortunately the view from our room, which appeared to be the only room in this Wing that had a partial obstruction, which was of the roof of the rear main entrance door and also a large tree.

The décor in the room was slightly tired and because it is a timber framed building/floor we did experience huge problems with people and children in the room above us. One night, a child in the room above obviously could not sleep and we had presumably the parent walking to and fro in the room between 1am and 3am and then they were up again at 6am! They had a disturbed night’s sleep and so did we! We were also near the elevator and did hear the pinging of the elevator bell quite frequently.

The hotel is about a 1 hour drive to the Valley and as the speed limit is 45mph with no overtaking it can be a slow journey especially if you are stuck behind someone driving slowly! Unfortunately when we were in Yosemite, there was a major forest fire about 35 miles away and the smoke and haze did spoil some of the scenery especially looking from Glacier Point. The hotel being located about 2 miles outside the South Park entrance is certainly quieter than those in the valley village, where we stayed in a Lodge in 1999. We could not park in the valley village this time because it was packed!

We did eat two evening meals in the Sierra restaurant which we found, including a bottle of wine to be slightly on the expensive side. Susan Joy was our server on both occasions and we found her to be very efficient and friendly. However the food was very good. We found the breakfast buffets in the same restaurant also to be very good. We did order the packed lunch on one day ($13.95 each) and these were great. Book it with your evening meal to get a 10% discount.

All the staff generally were friendly. There is free Wi-Fi in the room but this did drop out occasionally and was slightly slow especially early evening. The parking lots did seem to get full quickly and you may have to park a distance away from you room. The outside pool was a reasonable size although it was a bit noisy with children. Sun loungers were a bit limited.

However, apart from noise from the room above, there was nothing too bad and we would certainly return.

Room Tip: Ask for a top floor room if you are a light sleeper, although the number of rooms is limited.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 11, 2013

I was there for a conference and we were a very large group, but the staff were very friendly and accommodated our almost every needs. The rooms are spacious and very nice, with great air conditioning/ heating systems. The outdoor pool seemed very nice although I never got to use it, and there were many families with kids. The only complaint I would have is that the hotel keys suddenly stop working quite frequently, so I had to go down to the lobby twice in three days to change my hotel key, as did a few of my colleagues.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Tenaya Lodge at Yosemite

Address: 1122 Hwy. 41, Fish Camp, CA 93623
Phone Number:
Location: United States > California > Fish Camp
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Fish Camp
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Tenaya Lodge at Yosemite 4*
Official Description (provided by the hotel):
Nestled on 48 acres in the southern High Sierra and just 2 miles from Yosemite, the Four-Diamond Tenaya Lodge at Yosemite offers easy access to all of Yosemite’s most alluring attractions and all the amenities expected from a luxury resort property. Tenaya boasts comfortable and spacious accommodations, Ascent – a luxurious 10,000 sq.foot spa, steam room, sauna, fitness room, three pools, five dining options, all-season recreation and a full-service concierge to help you plan your getaway. ... more   less 
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Also Known As:
Tenaya Lodge At Yosemite Hotel Fish Camp
Tenaya Hotel Fish Camp
Tenaya Hotel At Yosemite
Tenaya Lodge Yosemite
Yosemite Tenaya Lodge

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