This is a very large hotel & complex, lots of staff, we had at least 4 people serving us dinner. Our room was comfortable, clean, with the strange combination of having the washbasin outside the bath & toilet. (Is that an American thing ?)
Why is it if you are only staying one night on a prebooked tour you are given the worst room ? Ours was overlooking the roofs of the dining area & ventilation shafts, - well I suppose someone has to have them.
If you were staying there for a longer time there seemed lots to do, plenty of information was on hand to help decide which were the most interesting for you.