My wife and I live in the Big Bear Valley and we had been to the North Shore Cafe a few years back (and were not that impressed). We decided to give it another try recently and have some mixed thoughts about the place. As we walked up the front door, there was a couple sitting outside and we heard the husband complaining about his hamburger. The hamburger patty had barely been browned on the outside and it was completely raw otherwise. The waitress that came out to address his complaint (which coincidentally ended up being our waitress) argued with the guy for at least 10 minutes stating that the burger was cooked the way he ordered it and that she would not take it back to be cooked more. (What happened to the customer always being right?) When we ordered our meal the same waitress was rude, abrupt, and dismissive. While trying to decide what to order I asked if they had something like french fries or onion rings and she stated, "No, we don't do fried foods here" in a very nasty tone. Additionally, my wife asked for a straw for her drink and the waitress walked away and immediately went outside and got in her car, driving away. My wife ordered the rueben sandwich with soup and she stated that the sandwich was one of the best she had ever had. I ordered the chinese chicken salad which was so-so. The chef made up a "teriyaki sauce" for the dressing which did not complement the meal at all and he used a cut up navel orange instead of mandarin oranges. The navel orange had no taste to speak of and it greatly detracted from the salad overall. We both ordered iced tea which tasted like it was instant tea and it had that cheap flavor. We complained about the service to another server who apologized however, no manager or anyone else who overheard our complaints seemed to care whether we enjoyed our meal or not. Based on the above, I cannot give this location a rating higher than "Average". You may or may not get a very good meal if you patronize this location however, even though I live in the area I will never ever come to this restaurant again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 1, 2013
We sincerely apologize for your uncomfortable experience and dissatisfaction with the Chinese chicken salad. We will investigate the service issues you described. The menu clearly states that fresh oranges, not Mandarin oranges, are served with the Chinese chicken salad, however. We hope you will reconsider and return to our establishment in the future. Chef Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.