Overall, our stay at this motel was average. The rooms are well kept and clean. The bed was very comfortable! Nice flat pane tv on the wall.
Nonetheless, I was terribly disappointed in the customer service at the hotel.
First, do not expect a "welcome" or "thank-you". I didn't expect much at $35/night, but a little common courtesy goes a long way (in America).
While there, the shower handle broke off the shower the first day. We reported it immmediately then next morning and were gone for most of the day. When we returned after 3pm, the shower had still not been repaired. I was able to use the shower, but wouldn't you know the manager (?) comes to repair the shower just as I step out. Needless to say I told him he would need to return at a better time.
Finally, I called back after checking out to see if I had left a pair of gold earrings behind. They were not terribly valuable but I am unable to locate them. Even though I recall placing them in my make-up case the evening before when we went out to dinner, I was unable to locate them. I presumed that I had just misplaced them somewhere in my baggage or purse.
Upon returning home and unpacking everything, I called the Inn to ask if perhaps they had been turned in only to be told they were busy and to call back. Hmmmph.
Even though I liked the location, and the motel was in good condition, I will not stay here again just because I did not feel welcome. Based upon some of the other reviews here, customer service seems to be a common thread. You might be a millionair, but you cannot put a price on customer service.
The Econo Lodge is directly across the street and appears to be much newer. We'll stay there next time.
- Official Description (provided by the hotel):
- Small, quaint town. Avocado capitol. Walking distance to shops and restaurants. Free continental breakfast served daily from 6:30am to 9:30am. ... more less
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- Also Known As:
- Rodeway Inn Fallbrook Hotel Fallbrook
- Fallbrook Rodeway Inn