Full disclosure: We were so - rightfully - displeased with our stay that they gave us our room for free.
My husband and I stayed here recently on our way through Napa and it was such a mistake. Usually can depend on clean rooms at Staybridge, and the freebies are always a nice bonus. But if it hadn't been for the free happy hour, this would've been a complete loss.
PROS: Quiet location, away from the freeway. Roomy suites. Nice common areas. Free cocktail hour. Decent free breakfast and sometimes yummy free dinner. Staff was friendly, and tried to troubleshoot to make us happy, BUT...
CONS: There was poop in our suite toilet. Yes. Poop. Full and clogged. Discovered only after we were unpacked and settled in. Someone either forgot to check the toilet or, in my worst imagination, the staffer who came to drop off some missing pillow cases took liberties with our bathroom and didn't fess up to it. Really, really gross.
After the poop incident was cleared up (had to be plunged - we left the building), we tried to settle into bed, but I noticed there was a spider climbing off the blanket and onto my husband. Strike 2.
Our TV in the bedroom was broken - unresponsive to remote controls. Strike 3.
To top it off, my husband is a morning swimmer and was excited to use the nice indoor pool in the AM but they were way behind in pool maintenance and the chemicals were being added at 8:30AM (pool opens at 8). Definitely can't swim right after treatment, so he was pretty upset after all that we'd put up with the night before.
Overall, the management did what they could to mitigate our disastrous stay, but there's something fundamentally not clicking with this location. I'll try a Staybridge again, but will definitely check my room out thoroughly before checking in.
- Official Description (provided by the hotel):
- Experience the charm and hospitality of Staybridge Suites Fairfield/Napa Valley an extended-stay all-suite hotel. Located between San Francisco and Sacramento the hotel is just minutes from Napa Valley Wine Country. Other area attractions include Six Flags Discovery Kingdom Infinion Raceway and the Budweiser Tour at Anheuser Busch. Corporate travelers will enjoy easy access to companies such as Johnson and Johnson Copart Papyrus Jelly Belly Travis Air Force base and Boeing.Retreat to superior accommodations that include amenities such as a daily hot breakfast buffet and Sundowner Receptions featuring beer wine and a light dinner (Mon-Thurs) a fully-equipped kitchen a separate living room a work area with an oversized desk and executive chair and a 32' LCD flat-screen TV w/DVD player. Take advantage of complimentary guest laundry facilities a heated indoor pool Jacuzzi courtyard with two gas BBQ grills and a 24-hour fitness center. Corporate travelers can enjoy our state-of-the-art conference rooms. We also take action to conserve water recycle whenever possible and use eco-friendly products.Whether you are visiting for a tour of stunning wine country or for business let us make your next stay unforgettable. Get comfortable at Staybridge Suites! ... more less
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- Also Known As:
- Staybridge Suites Fairfield Napa Valley Area Hotel Fairfield