I work with a group of professional musicians from England. We booked 7 rooms at this hotel, and guaranteed the reservations to a single credit card. When we arrived that evening, we were told that the hotel was full, and we could only have 6 rooms. The clerk told us that they started to run the credit cards for all their reservations that afternoon, and when they got to our 7th person, the charge was declined. She claimed they tried to call a phone number in the reservation, but there was no answer, so they gave his room to someone else, and there was nothing they could do. We had to find another hotel for our 7th person. First of all, I have never heard of a hotel running credit cards before the guest has arrived. Secondly, after running 6 identical charges on the same credit card, it's not unusual for the credit company's fraud department to stop the transactions until the cardholder phones to approve them (but of course, he was not there to call). I've never seen this happen in 17 years of touring. I suspect the hotel was overbooked, and was looking for any excuse to bump someone without compensation.
- Official Description (provided by the hotel):
- At the Best Western Plus Bayshore Inn we have all of our travelers needs in mind, we offer free wifi all rooms,and dsl in some rooms, free breakfast buffett, indoor/outdoor pool and spa, guest laudry and fitness center onsite. We have two restraunts onsite Shamus T Bones steakhouse also offering fresh sefood and a wide variety of bbq steaks ribs etc. We also have Marie Calenders restraunt onsite serving up yummy pies and homestyle comfort foods. Come in and relax in one of our many suites available. Extra ammenities also provided at the front desk. ... more less
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- Also Known As:
- Best Western Plus Bayshore Hotel Eureka
- Best Western Bayshore Hotel
- Best Western Eureka
- Eureka Best Western