I stayed at the Welk Resort in Escondido, CA from June 16th-18th, however they failed to follow through with contractual promises outlined in our reservation and provided an unhealthy environment. My son has autism and is non-verbal, so I decided to go to the San Diego Safari Park before checking in to the Resort on June 18th to avoid long lines. Although our reservation contract states check-in was at 4pm, we arrived after 5:30pm to check-in. We got to the room just after 6pm, but they were still cleaning it. We waited outside the room for 20 minutes before housekeeping left. When they did, we started bringing our luggage inside. Soon there after, we got a knock on the door from a representative saying they had to walk through for an inventory check, so we sat aside waiting for him to finish. Items were missing, so he left and came back with stuff for the room. Finally, we were allowed to enter the room. Well, after so many delays, we decided to go out for dinner. When we got back, we decided to go strait to bed so we could go to the zoo when it opened the next day followed by reservations we made months in advance. When I woke up the next morning, June 19th, I went to the kitchen. There were hundreds of ants covering the sink, counter, coffee maker, toaster, stove, side of the fridge, and the dinning room table. It was a complete unhealthy environment. I was disgusted and quickly rushed to kill as many as I could with a hot wet cloth before our autistic son got out of bed. I spent an hour wiping everything down which resulted in our entire day being delayed causing us to miss our reservation. I contacted the front desk immediately about the problem, in which they replied that the problem would be taken care of and pest control would take care of the problem while we were out. However, when we returned, the ants were still on the sink and counters. I called again, very frustrated at this point. I was told they would send someone right over. My husband had to leave with our son while I waited for someone to come over, so my son would not be exposed to the pesticides. It took an hour before the engineer showed up. He saw the ants and proceeded to cover our entire eating area with pesticides and told me that he saw more ants outside, but that it would be the next day, after we check out of the resort, before someone could come out to take care of those. Needless to say, we could not use the kitchen during our stay which was listed under our reservation contract. Furthermore, an extremely loud alarm system went off at 8am and again around 9:30am as a result of a wire being cut during some construction next door. It was so loud that everyone in my family got headaches and my son was screaming from overstimulation. It was a nightmare. We went to check-out at 10am on June 18th. My husband took care of our son who was still in tears, while I went in to speak to the manager, Bryan Espinosa. After explaining everything that happened, Mr. Espinosa said he would contact the third party we booked with, in this case Hotels.com, to "make things right". After failing to contact us, I finally got a call on June 20th from an engineer, Darrin, on how he could help us with out stay. He was completely unaware that we had already checked out and returned to home to Tennessee. After explaining everything to Darrin, he said he would contact Mr. Espinosa to help. After days of failing to get a response, I emailed Mr. Espinosa. He seemed to have forgotten a great deal. Welk Resort staff are now failing to contact my, the Better Business Bureau, Hotels.com, and my credit card company. Do yourself a favor, and stay away!
- Official Description (provided by the hotel):
- Welk Resort San Diego is a Southern California vacation all suite/villa destination Resort and Water Park offering couples and families the ultimate San Diego getaway experience. Just minutes from world famous destinations San Diego Zoo's Wild Animal Park (20 minutes), LEGOLAND (25 minutes), San Diego Zoo (40 minutes), San Diego Gaslamp District (35 minutes), SeaWorld (40 minutes) Temecula wineries, area casinos, and some of the most beautiful beaches (30 minutes) in the world! Welk Resorts offers luxurious and spacious one and two bedroom villa suites, with panoramic views of golf courses or surrounding mountains. Villas include sitting and dining areas, complete kitchens with full cookware and dishware, patios or balconies, and complimentary high speed Internet access. Parking is complimentary and there are no resort fees. Guests will experience casual dining at Canyon Grille restaurant or Pizza Hut Express, fun in the sun at Five Clubhouses featuring one colossal pool and seven large pools & 8 spas, two water slides, two kids' splash pads and playgrounds, table games, catch and release fishing pond, hourly planned activities for all age groups, lighted tennis courts, and a relaxing round of golf on one of two 18 hole golf courses. The Welk Resort Theatre is home to top-notch talent performing Broadway style musicals and starring in comedy and variety shows, including tribute bands. During the Summer are music festivals at the Welk Amphitheatre on the Greens. ... more less
- Reservation Options:
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- Also Known As:
- Welk Resort San Diego Hotel Escondido
- Welk Hotel Escondido
- Welk Resort Escondido
- Welk Hotel San Diego