We checked in after a long drive and were looking for something to eat and was recommended the gopher hole. we were not given any paperwork with any hotel recommendations as I was later told every guess received. the Gopher whole was terrible. when we got to our room it was not as nice as we would expect for the price the beds were very squeaky the linens and howls for poor quality and the towel rack in the bathroom completely fell off the wall when I put my towel on it after taking a shower. the hot tub we're not hot as indicated in the hotel information online. we went out to the next day and when we returned there was no parking there was an event however cars were everywhere and nowhere for hotel guests to park so I went to the front desk to inquire about parking and also mention that the restaurant was terrible the previous evening and our room did not have a wine opener. I spoke to the manager Jennifer who became immediately defensive. she said there was a parking attendant that was saving spaces for hotel guests and she was offensive when I told her nobody was there were no spots so I had to park illegally she did tell me that it would be fine but I wasn't happy about it. if you pay $350 per night for a hotel room you should get a parking spot and you should have a wine bottle opener in your room the towel rack should not fall off the wall and The bed shouldn't squeak. the owner Michael heard us talking and came over and greeted me and shook my hand. I told him that the grounds were lovely and I also told him my concerns. he seemed very nice I wished them all a good night. he specifically asked me to go online and leave positive feedback regarding my stay but considering was to happen next there's no possible way I could do that. I went back to my room And later on I called the front desk to see how long the event would take because my infant was sleeping and they put us right by the pool where the event was. Jennifer answer the phone immediately began berating me about how they had every right to have a party until 10:30 p.m. And if I didn't like it I should leave. in fact she told me to leave all I did was inquiring how long the party will last I did not complain about it I just asked about it and she went on and on telling me to leave this is at about 9 or 9:30 p.m.. I told her I couldn't believe how rude she was being she told me that the owner agreed that they knew who I was Before we checked in and wanted me to leave, which is impossible because I didn't even make the room reservation and I'd never spoken to or seeing anyone from that hotel until that moment. she said she didn't care if I wrote bad reviews because I know if people would still come to the hotel so I urge anyone that reads this review...do not stay at that hotel they do not deserve your business and there are much better places to stay for that kind of money.
- Official Description (provided by the hotel):
- Nestled amidst the picturesque foothills of Temecula’s Wineries, within minutes of the world-famous San Diego Zoo Safari Park, Southern California beaches, and just 35 minutes north of downtown San Diego.Tuscany Hills Resort sits adjacent to Castle Creek Country Club, an 18-hole championship golf course. This Escondido resort is less than 1 mile off I-15. As a guest of the resort, you can enjoy Free Wi-Fi, relax in one of our four soaking pools, or treat yourself to a rejuvenating massage treatment. Each room of the Tuscany Hills Resort offers a private balcony or patio with beautiful views of the golf course or courtyard. Cable TV, a microwave and a fridge are also included. Tuscany Hills Resort is also a destination resort for weddings, receptions or family reunions too! Both indoor and outdoor space is available. Our 3 bedroom Villa overlooks the golf course and is adjacent to our outdoor venue which makes it a perfect Bridal Suite for that special day. ... more less
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- Also Known As:
- Castle Creek Inn Hotel Escondido
- Castle Creek Resort
- Castle Creek Hotel