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“Has potential, needs work” 3 of 5 stars
Review of Tuscany Hills Resort

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Tuscany Hills Resort
3.0 of 5 Resort   |   29850 Circle R. Way, Escondido, CA 92026 (Formerly Castle Creek Inn Resort Hotel and Spa)   |  
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Special Price
50% off room rate
Ranked #7 of 17 hotels in Escondido
Long Beach, CA
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Has potential, needs work”
3 of 5 stars Reviewed May 3, 2013

Okay, it's kind of a cute throwback to the 50's, maybe 60's. Apparently it has changed ownership since there is a recent name change, but there has clearly been no attempt to upgrade anything.

Let's start with the lobby-central area. The main building is huge, and empty. There is a desk for check-in, a counter that doesn't appear to have any use, a table that has a couple of brochures, and a giant empty space of maybe 300 square feet. Looking at the hotel map, there is a kitchen adjacent to the giant empty space. There are also a couple of rooms (meeting rooms?) and a sauna/spa area. Out on the patio is a big, old, deep pool, 9-1/2 feet deep - don't make 'em like that anymore. There were five cheap plastic lounge chairs and a couple of tables and chair sets. Two vending machines and an ice machine. One or two women work the lobby and manage the property.

Our room, I mean our junior suite, consisted of a fairly large rectangular room with a balcony overlooking the golf course - nice. It had a desk that was 24 inches deep, a 19 inch box television which was a little too small and too far away from the bed to provide maximum viewing enjoyment. There was a comfortable chair in the other corner, but no light source near it. And, wedged between the TV and the desk was a microwave stacked on a refrigerator. Bathroom was tucked behind the main room - thus the suite designation. Good water pressure in the shower. Toilet paper was a reach.

Now for some constructive criticism: 1) There is no pool towel service. I asked, she said use your room towels and we will replace them later. I guess that's how they did it in the 60's. 2) There is a refrigerator and a microwave, but there is no market within miles. They could easily stock a corner of their empty space with basic hotel groceries, sundries, and gifts, and I'm sure the two ladies in the lobby could find time to sell stuff to guests. 3) The golf course next door has a perfectly fine sports bar/restaurant that they could maybe have a stronger relationship with, maybe even room service? They do keep a menu in the lobby, but why not put a menu in each room? In fact, there is no literature whatsoever in the room. I asked the lady if she had any information, brochures, discount coupons, etc. on the many local breweries and wineries. No such luck. 4) The "fitness center" has certainly seen better days (in the 60's). Maybe they could upgrade some of the equipment and vacuum up the cobwebs. 5) There is no jacuzzi (but there is a sauna, go figure), and they have five "soaking pools" in the garden area, which are kind of like mini-hot tubs and didn't look that appealing. 6) Parking is not far away, but it's up a fairly steep hill, making it difficult for the infirm and aged, which should be a target customer demographic. In fact, the landscaping could be improved to make the luggage trip to the rooms easier without having to negotiate a few small flights of steps.

Weighing the pros and cons, and considering all the alternatives in the area, I would not stay here again unless they make some effort to upgrade the facilities and improve the services. I believe the place has a lot of potential, but it's a little too unnecessarily rustic for my (wife's) taste.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Escondido, California
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 10, 2013

We recently stayed at this "resort" for 3 nights. Our reservation was made about a month in advance for "The Villa", a 3-bedroom unit located on the Tuscany Hills Resort property, with the first night paid in full when we made our reservation. The day we were supposed to arrive I phoned the Resort to ask them a question, and was greeted by a recording saying the number I was calling had been disconnected. Same result when I phoned their fax number. I was in a panic thinking we were without a place to stay! My husband was in the area, and I asked him to go over to the Resort to see what was going on. Turns out - as their sad story goes - the property had recently been sold. My husband spoke with the new owner, who told him that the previous owners would not leave the property, that they were fraudulently taking reservations, and that our reservation money had been paid to them, not the current owner. If we wanted to stay there, we would have to pay...AGAIN!!! Our credit card company is currently investigating the claim, and for now the original charge is on "HOLD". We ended up staying 3 nights in the "Villa", a 3-bedroom unit on the property, which we paid $300 or so a night for - somewhat pricey for Escondido. For the price we figured the "Villa" would be amazing, which it is not. The unit itself is dated and dark, in need of a good cleaning, a LOT of light bulbs replaced, and some renovations, especially in the kitchen. There were plenty of plates, but many were broken, few matched, and many of the dishes had been put away without being washed. In the bedrooms we found inexpensive linens, the cheapest comforters, and bathrooms that needed a good cleaning. You shouldn't have to wonder "what IS that all over the bathroom wall?" Fortunately there were 3 bathrooms in the unit, because we ran out of toilet paper and had to take a roll from the upstairs bathroom. The first night we were there we put the "Do Not Disturb" sign on the door so we wouldn't be awakened early in the morning. We forgot to take it down, and as a result never received cleaning service that day. OK, our mistake...but no one from Housekeeping even bothered to phone to see if we needed anything. We didn't leave "The Villa" at all that day, so I know for a fact that no one followed up. For what we paid, "The Villa" was a huge disappointment. But what was most upsetting was phoning the Resort and not being able to get through, then learning that our deposit was not going to be honored. The new owners had all of our contact information, but never bothered to try to reach us to let us know what had happened. This is a small operation, and the whole time we were there, we only saw a handful of rooms occupied. It's not like they were overwhelmed and couldn't find the time. Previous reviews of this property when it was Castle Creek Inn mentioned poor service - the new owners don't appear to be any better.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharylAnn, Manager at Tuscany Hills Resort, responded to this review, April 24, 2013
Let me begin by apologizing for any confusion with regard to your reservation. The previous owners not only fraudulently booked reservations, but when they were finally removed from the property by law enforcement, the had also removed all records and any information about who might have booked the property. That included your contact information. Needless to say, this created quite a mess.

As to the housekeeping staff not checking with you, our policy is to honor the request of our guests. When a "Do Not Disturb" sign is placed on the door of any room, our staff is under strict orders to honor that request unless their is an emergency. We always respond to the needs of our guests and had their been any request made during you stay, it would have been attended to very promptly.

The new owners of the resort have been making upgrades and improvements to the resort as quickly and efficiently as possible so as to bring the highest quality and most comfortable accommodations to all of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 1, 2013

I pass through this area of California often on business and have stayed at this property many times over the past 5 years. It has always been a nice peaceful place to get a good nights sleep. However the old owners were a little odd and I often saw other guests having problems with them. I knew what I was getting and I was okay with staying here periodically. I stayed here last week and it is under new ownership and even has a new name. Exactly what this hotel needed!!! I spoke with the new guy in charge and he was very passionate about making this property a better place. It was nice to hear as I always loved the property and hoped it could be something more than it was. I look forward to staying here on my next trip through the area. Glad they are moving forward and Good luck to the new Tuscany Hills!!

Room Tip: upgrade to one of the newer renovated rooms
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solana Beach, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2013

WE really enjoyed staying at Tuscany Hills Resort. The staff were so nice to us.
This place felt so calm, peaceful and beautiful. Ask for a room with a golf coarse view.
We got married here and will never forget it. Can't wait to go back and stay here again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2013

I was pleasantly surprised on first seeing the resort as I arrived at night---the trees were all lit with fairy lights and a welcoming cozy fire was going in the main lodge reception area. The room had a view of the pool and cascading pools. It seems that every room has a view--either of the golf course or pool. The golf course is right on the premises and has breakfast, lunch and dinner with daily specials and entertainment on weekends. The food was great --informal overlooking the golf course. The tennis courts are used for pickle ball some mornings. The group was welcoming and allowed me to join in. There is also a separate fitness centre with weights and basic equipment. The main building has saunas and showers. Just up the street is the Lawrence Welk village for restaurants and shopping and a convenience store is on the corner (mini fridge and microwave and coffeemaker in the rooms).
If you are a golfer --this is a great getaway too. The grounds are so peaceful and beautiful that it is great just to read and relax by the pool with the tranquil setting. Looking forward to visiting again under new management. I have stayed there several times over the last 3 yrs and the staff has always been helpful and friendly!!

Room Tip: The rooms overlooking the golf course have private balconies, but are more traditional decor-pastels...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 9, 2013

We have stayed at this hotel several times. It used to be Castle Creek and NOW IT HAS NEW OWNERS and now called TUSCANY HILLS RESORT. This hotel always had a very magical feeling but the previous owners were rude.
BUT NOW WITH NEW OWNERS ARE FANTASTIC !!!!
This place is very special,so peaceful, relaxing and charming !!! It is on a golf coarse and it really feels like you are at a Tuscany Resort !!
It is located so well, close to wild animal park in one direction, vineyards and casinos in another.
The Ocean not too far away. Four hot soaking pools are great to relax in.
OH this is a spa/ resort...GET A MASSAGE !!
We love this Tuscany Hills Resort now and cannot wait to come back.........

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Tuscany Hills Resort

Address: 29850 Circle R. Way, Escondido, CA 92026 (Formerly Castle Creek Inn Resort Hotel and Spa)
Phone Number:
Location: United States > California > Escondido
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #7 of 17 hotels in Escondido
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Tuscany Hills Resort 3*
Official Description (provided by the hotel):
Nestled amidst the picturesque foothills of Temecula’s Wineries, within minutes of the world-famous San Diego Zoo Safari Park, Southern California beaches, and just 35 minutes north of downtown San Diego.Tuscany Hills Resort sits adjacent to Castle Creek Country Club, an 18-hole championship golf course. This Escondido resort is less than 1 mile off I-15. As a guest of the resort, you can enjoy Free Wi-Fi, relax in one of our four soaking pools, or treat yourself to a rejuvenating massage treatment. Each room of the Tuscany Hills Resort offers a private balcony or patio with beautiful views of the golf course or courtyard. Cable TV, a microwave and a fridge are also included. Tuscany Hills Resort is also a destination resort for weddings, receptions or family reunions too! Both indoor and outdoor space is available. Our 3 bedroom Villa overlooks the golf course and is adjacent to our outdoor venue which makes it a perfect Bridal Suite for that special day. ... more   less 
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Also Known As:
Castle Creek Inn Hotel Escondido
Castle Creek Resort
Castle Creek Hotel

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