We had booked for a number of days in advance but it was not quite clear if we would be able to stay for the entire period at the Econolodge in Encinitas, CA. When checking in we were told that in case we wanted to cancel early we should let them know on the previous day.
A few days into our stay the situation indeed arose that we had to leave prematurely. We told management of our changed plans at about 6 pm. Surprisingly, management now informed us that we should have cancelled by 4pm and that we had to pay for the next night.
Our complaint is directed toward the fact that the stipulation “cancelling by 4 pm” was never conveyed to us at check in.
We had to pay the extra day. This left a bitter taste, and we will not come back to this motel.
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- Also Known As:
- Encinitas Econo Lodge