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“No hot water.” 1 of 5 stars
Review of Portofino Beach Inn

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Portofino Beach Inn
2.0 of 5 Hotel   |   186 N Coast Hwy 101, Encinitas, CA 92024 (Formerly Quality Inn & Suites North Coast)   |  
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Ranked #4 of 9 Hotels in Encinitas
2 reviews
“No hot water.”
1 of 5 stars Reviewed 1 week ago

No hot water at this facility. Had to go to a friends house to bathe. They knew they had this problem and failed to notify us in advance or upon check in. Only after I called to say we could not get hot water did they admit the problem! We feel this is fraudulent behavior on their part. Encountered three different people at the front desk during our two day stay. The females were helpful, they helped carry our bags up to and down from the second floor. The male had an attitude, chuckling when we called about the hot water. After our first day we ran out of facial tissue, it was not replaced when the room was cleaned the morning of our second day so we had to substitute toilet tissue.

Room Tip: If you have difficulty with stairs insist upon a ground floor room. We were told they only had two...
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  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas K, General Manager at Portofino Beach Inn, responded to this review, 1 week ago
Dear Sweetkap,

I am extremely sorry to have learned about the circumstances surrounding your recent stay at our property. Please accept our sincere apologies for the shortcomings that ensured. When we hear from a guest that we were unable to exceed their expectations, it is our desire to find out as much as possible from them.

I want to assure you that the conditions you described are not typical of our property quality or standards. I’m glad we were able to get the water reset during your stay and have since replaced the pilot to make sure this doesn’t happen again. We hope you will stay with us again when you are in Encinitas, in order to have another chance to exceed your expectations, and for you to see we have used your feedback to improve.

Sincerely,
Dallas King
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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13 reviews from our community

Traveler rating
    9
    2
    0
    0
    2
See reviews for
2
5
2
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Any
English first
Fresno, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our stay didn't start so well. Took three trips to the office to get the electronic keys to work, jacuzzi wasn't working and when all of us went to take showers, no hot water.

I am still giving this hotel 4 stars based on price and location. Walking distance to beach, shopping and restaurants.

The rooms were clean and remodeled.
Will be staying here again next year.

Stayed March 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas K, General Manager at Portofino Beach Inn, responded to this review, 2 weeks ago
Randall L,

Thank you very much for this review of your recent stay at our hotel. Please accept our apologies for the challenges you faced in the beginning of your stay. We are glad that you will be back to give us another chance to exceed your expectations.

Kindest Regards,

Dallas King
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New York City, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

My friends and I needed a weekend away and staying at the Portofino Beach Inn was exactly what we needed. Walking distance to the beach and anything we needed (restaurants, shopping, bars, etc.). Staff always tried to make our stay as comfortable and exciting as possible (clean rooms every day and suggestions on what to do throughout our stay). Even the environment itself made our visit better, the other guest were respectful and fun to be around. I would definitely stay here again

  • Stayed March 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas K, General Manager at Portofino Beach Inn, responded to this review, 3 weeks ago
Dear MikeHoncho20,
Thanks so much for taking the time to write such positive comments about your recent stay at the Portofino Beach Inn. We are so happy to hear how much you enjoyed our accommodations and prime location in the heart of Encinitas. We look forward to having you back for your next getaway.

Kindest Regards,

Dallas King
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 weeks ago

Nothing fancy but nice safe clean place. I'll stay here again. Nothing fancy but nice safe clean place. I'll stay here again. Nothing fancy but nice safe clean place. I'll stay here again. Nothing fancy but nice safe clean place. I'll stay here again. Nothing fancy but nice safe clean place. I'll stay here again. Nothing fancy but nice safe clean place. I'll stay here again.

Stayed March 2015, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 5 weeks ago

My wife and I recently enjoyed a stay in the king suite. From check in to checkout, our stay was spot on. The lobby was extremely inviting with business center and adjacent heated pool. The in suite jacuzzi was perfect for two, and the king size bed was a definite plus. It was quite hot during our stay but the A/C was more than capable of keep the enormous room nice and cool. If you want a place within walking distance of everything and don't want to break the bank this is the place to stay. With such a friendly staff and excellent accommodations we will certainly be staying here on out next mini vacation.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas K, General Manager at Portofino Beach Inn, responded to this review, 3 weeks ago
Hi Hollowdays,

Thank you for taking the time to write us such a beautiful review. It truly seems you got the most out of the area and I’m very pleased to see how much you enjoyed your stay at the Portofino Beach Inn.

Thank you again for your wonderful feedback and please come back and visit us again soon.

Kindest Regards,

Dallas King
General Manager
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San Diego
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 3, 2015

do NOT be mislead by the name there is NOTHING Italian about this dumpy motel that needs torn down and rebuilt NOT remodeled!
DO NOT ruin your vacation no matter location. yes its on 101 but that said its ON 101 and very very noisy. OLD OLD and single men non tourist looking staying there? not sure if they live there or what. standing on the walk way smoking cigarettes outside the room. did not feel good as a single woman staying there so left. there are TONS of hotels all around this area do not be mislead and think you will walk to the beach. yes you can walk there but not with towels/chairs or any day usage; you would be walking for exercise to get there, about 6 blocks away. there is NOTHING quaint about this place. Scary colored hot water, old old. Only thing i could say good is room size was large and yes you can walk to good restaurants but other than that, go elsewhere just not worth any monies

  • Stayed March 2015, traveled solo
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas K, General Manager at Portofino Beach Inn, responded to this review, 3 weeks ago
Dear Baxterp,

Thank you so much for taking the time to share your experience while visiting our hotel. Your feedback is very important to us as we feel it is one more way for us to know how we are doing and to correct the things that need attention. I am truly sorry to learn that your stay was less than perfect. I will follow through by sharing your comments with the entire staff to help improve our service levels for you and future guests.
Again, thank you for your generosity in taking the time by giving us this feedback as it serves as a tool for further enhancement of our services and accommodations.

Kindest Regards,

Dallas King
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Arrowhead, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2015

Was a wonderful stay-great value for being so close to beach! Walking the town from our room was a fun day..ending with a night cap next door at Capt. Kenos was an experience! Jacuzzi room was large and comfortable. Thank you to GM/Dallas who was more than helpful! Will be back!

Room Tip: Jacuzzi room was large-room for 4
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Portofino Beach Inn

Address: 186 N Coast Hwy 101, Encinitas, CA 92024 (Formerly Quality Inn & Suites North Coast)
Phone Number:
Location: United States > California > Encinitas
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Encinitas
Price Range (Based on Average Rates): $
Hotel Class:2 star — Portofino Beach Inn 2*
Number of rooms: 45
Official Description (provided by the hotel):
Portofino Beach Inn Hotel in Encinitas California is located 18 miles from San Diego Airport and 25 miles from downtown San Diego. Along the historic stretch of Hwy 101 and just 2 blocks from the Legendary Moonlight Beach, the Portofino Beach Inn Hotel stands as a hidden treasure for those travelers seeking a charming atmosphere and comfortable beach-life accommodations at an affordable price.The boutique hotel charm and elegant, Mediterranean-inspired rooms are unique among all others in the area. The Hotel offers these newly renovated rooms with upgraded amenities to meet the needs of the business traveler or leisure guest. The Portofino Beach Inn Hotel is convenient to many area dining, shopping and entertainment venues. Long known for its coastal views and nostalgic feel, this oceanfront community of Encinitas provides the ideal backdrop for the newly remodeled Portofino Beach Inn North Coast Encinitas Hotel. Our motto is to provide Clean Comfortable rooms with COURTEOUS services at AFFORDABLE prices. Helping our guests to have an enjoyable experience while they are away from home is the goal for everyone working here at Portofino Beach Inn hotel. ... more   less 
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Also Known As:
Quality Inn And Suites North Coast
Quality Inn & Suites North Coast Hotel Encinitas
Quality Inn North Coast
Quality Inn Encinitas
Encinitas Quality Inn

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