The front desk staff was SUPER slow, unresponsive, unfriendly, not hospitable and not what I expect from Hilton. I dealt with the front desk at check-in, and several other times of the day and night during my 2-night stay and it was the same glacial-speed-no-eye-contact experience every time from everyone. The parking lot was also confusing and an unnecessary hassle--you need a key card to raise the arms up and you better hope that key card is working or you're taking a walk back inside to that horrid front desk.
The rooms were clean and comfortable in a "good enough" kind of way. and this hotel was in a great location for our needs. We were in town for a relay race so didn't need an awesome view or to have great shopping nearby. However, the hotel restaurant was VERY good, the wait staff was fantastic and very accommodating for our large group of tired and smelly runners. Thank the gods
The EMERY BAY CAFE is a short walk from the hotel and was perfect for breakfast. If it hadn't been for the hotel restaurant and finding the gem of the Emery Bay Cafe, this hotel would have received 2 or fewer stars from me.
- Official Description (provided by the hotel):
- The Hilton Garden Inn San Francisco/Oakland Bay Bridge is nestled on the waterfront at the foot of the historic San Francisco Bay Bridge in Emeryville, Ca. The hotel boasts panoramic views of the Berkeley Hills and the San Francisco Bay. The hotel is conveniently located minutes from Berkeley, San Francisco, and Oakland and is perfect for business and leisure travelers alike. ... more less
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- Also Known As:
- Hilton Garden Inn San Francisco/Oakland Bay Bridge Hotel Emeryville
- Hilton Garden Inn Emeryville
- Emeryville Hilton Garden Inn
- Hilton Emeryville