I wanted to commend the staff for being so helpful, and at the same time remind the hotel residents to be more thoughtful of your neighbors. Unfortunately, the first night, we had less than thoughtful neighbors. Their children left the TV on the cartoon channel and the family left the hotel. At 2AM, my husband called the night desk clerk to ask if they could do anything (at that time we didn't know that the family was away). The clerk called the room, but no one answered. My husband called again. The clerk went up to their room and knocked on their door, but no response. The clerk tried one more time and then offered to move us. But we did not want to disturb our other neighbors by making a lot of noise. At 3 am, the thoughtless neighbors and their children arrived back at the hotel. One of the children even knocked on our door, thinking it was their room. None of the adults had any concern for those who were sleeping, but thankfully, by 3:45 all was quiet. The next morning we asked to be moved and were graciously given a quiet room and a peaceful rest the next night. Kudos to the night desk clerk's efforts on our behalf. Both rooms were clean and comfortable, the staff were extremely accommodating and friendly, and we definitely would choose their establishment again.
- Official Description (provided by the hotel):
- Treat yourself by relaxing in our heated outdoor pool and whirlpool. ... more less
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- Also Known As:
- Hilton Garden Inn Sacramento Elk Grove Hotel Elk Grove
- Elk Grove Hilton