Had the genuine misfortune to not only have had a flight out of LAX cancelled, to Tahiti no less, but to then be unceremoniously herded like cattle to the Hacienda. This place must truly only exist for those last minute needs of airlines and, to be sure, the availability to accommodate hundreds of passengers might only be achieved at a property like this one.
It is clear that a major part of this hotel's business is done by airlines. They have pre-printed vouchers for flight cancellation "victims" for the purposes of the dinner and breakfast "buffets" that are included.
Avoid the West wing at all costs. This part of the hotel is run-down, dark, dingy and smells of a combination of cigarette smoke and musty odours.
In fairness, notwithstanding the foregoing, the room itself, while seriously outdated, did appear to have at least had new carpeting in this century.
Most of the front desk staff dealing with the onslaught of passengers seemed to be cheerful and happy to help. Unfortunately, we ended up with an older gentleman who wanted nothing more than to assign the rooms in sequential order from his list. There was no consideration given to room type (queen vs two doubles etc.) and set about ridding himself of us as quickly as possible.
If this review serves no other purpose, please heed the following. If you have a choice of hotel to stay at near LAX, think long and hard before picking this one. If you find yourself in a flight cancellation situation and the airline tells you "Hacienda", the first thing to do is seriously consider finding something/anything else even if you have to pay out of pocket. Also check your credit cards for Trip Interruption insurance and determine whether you can run, not walk, to a much more suitable place. Not sure if that insurance will pay out given that your damages are mitigated by having the "free" hotel from the airline but worth checking into nonetheless.
Decline an offer to stay in the West tower. Apparently the other one is better.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.