I am still here at the Embassy Suites, LAX South as I write this review. I saw the hotel/building as our plane landed. Was impressed with the Spanish architecture and was hoping it was the same Embassy Suites we booked. (I saw another one from the aiport but it looked like any other Embassy Suites structure.) Alas! Yes, indeed, it was our hotel.
Shuttle bus picked us up in a few minutes from making the call. The driver was very professional, very polite and helpful. Excellent ambassador of the hotel. He is the first to give an impression of the hotel.
As we drove up, the bell man was ready with the baggage cart and did not give us a chance to pick up our own bags. He took care of it right away. Led us to the reception, like an excellent bell man and very professional.
The front desk was fast, very thorough.
We had dinner at the Bar & Grill restaurant ... excellent food, excellent service.
The complimentary welcome cocktail was a plus. The bartenders were very personable.
Can't wait for the hot breakfast tomorrow morning.
The property is close to the freeway and couldn't hear any noise from cars. Sound proof.
The room is very nice, very clean, smells great. Haven't checked if this is a new hotel. It sure appears brand new.
Highly recommended for vacationers and even transiting LAX passengers. Excellent place to relax from a long flight.
Congratulations and keep up the "excellent" hotel & service, Embassy Suites management and staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for this wonderful review. We strive to provide each and every guest the best stay possible and know that in order to do this each department must be exceptional. I hope the rest of your stay is just as enjoyable as the beginning and if not, please stop down and see me.
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Guest Services Manager
Embassy Suites LAX South
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.