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“A good choice close to the Airport” 4 of 5 stars
Review of Embassy Suites Hotel Los Angeles International Airport South

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Embassy Suites Hotel Los Angeles International Airport South
3.5 of 5 Hotel   |   1440 East Imperial Avenue, El Segundo, CA 90245   |  
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Ranked #6 of 10 Hotels in El Segundo
Toronto, Canada
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
62 helpful votes 62 helpful votes
“A good choice close to the Airport”
4 of 5 stars Reviewed November 30, 2012

This is a really good choice for a family as the room has double beds and a sofa bed so it can sleep 4-6 and the breakfast is wonderful, made to order and fresh. The hotel is recommended on the Los Angeles travel tip sheet on prasadandassociates.com The best thing about this hotel is that it is so close to the airport (get rest immediately after a long flight), it is close to the beaches and it is very close to a wonderful Whole Foods market and some other good places to eat.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review, December 31, 2012
I am excited to see you enjoyed your visit and wanted to thank you for sharing your experience with us. Our location is a great for both the quick layover at LAX as well as those wanting to travel around Los Angeles. Glad that you had a good trip and we hope to see you again soon.

Jim Ohl
Guest Services Manager
Embassy Suites LAX South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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881 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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Cochranville, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

Stayed for a business trip at nearby El Segundo facility. Hotel is amazing in appearance, definitely lots of character. BUT beware, it is undergoing a full room renovation and there is construction happening during the day and you can hear the debris being thrown away out back as well as smell the paint. BUT, the hotel, IMHO, has done a nice job at keeping it to a minimum and to segment it around the hotel. They told me of the construction and put my room at the far end on the top floor. Make sure to ask for a newer room. I was on top floor (5th) and construction was then on the 3rd floor. Renovations are really great...comfortable, pleasing decor. Onsite breakfast in the morning is nice but a little slow on the specific omelet ordering...most days, skipped that and hit the buffet. Onsite restaurant was good (ordered via room service) and parking is onsite (expensive at $24 per day but underneath the hotel. You can park on street for free.

Room Tip: Check on construction progress for your stay and ask for newer room!
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review, December 31, 2012
Thank you for sharing your experiences with us. I am happy to share that our renovations are going very well and are almost complete. We have been excited to hear the response from our guests on the new look and are counting down the days to completion.

Jim Ohl
Guest Services Manager
Embassy Suites LAX South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 4, 2012

I booked a room as a hotwire deal for the night before my medicine board exam early October 2012. Upon arrival to the hotel I was shocked to learn that there was construction and it was impossible to get a room away from construction noise because construction was "everywhere" at the same time, per check-in staff. Moreover, construction would continue 24hrs a day, so I was told not to expect quiet at night. There was no indication of construction on the hotwire site. Hoping to make the best of the situation, I went into the room, thinking perhaps I could stay in the bedroom and study with headphones on and sleep with earplugs. 5 minutes later, however, loud knocking ensued and nearly shook the room. I got on the phone with Hotwire, and after wasting nearly an hour, was rebooked to the Hilton through another hotwire deal (wouldn't rebook me directly, and insisted I pay the cost difference).
Agree with other reviewers about strange lack of windows and bedroom "glass doors" made of frosted glass and impossible to open. Felt like some sort of prison.

Embassy, you should be paying people to stay in your hotel through your construction, not the other way around. Or just have the dignity to shut down!

Room Tip: Avoid entire hotel.
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review, November 6, 2012
I am terribly sorry to hear about your experience and that you were unaware of our renovations. My understanding of the third party sites such as hotwire.com and hotels.com is that they have the same information on their sites as we have on ours. We do our best to forewarn our guests of the renovations on our website so they can make informed decisions about staying with us during this process.

Please know that while the renovation crews are on site from 8AM until 7PM daily, all heavy renovation noise is restricted to 9AM – 6PM. We have found these times to be the best as many of our guests are out of the hotel during the day working or taking in the sites and do not notice the renovation noise. We will continue to work with our guests to ensure they are comfortable during their stays with us and are excited to show off the new look of the suites.

Jim Ohl
Guest Services Manager
Embassy Suites LAX South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
118 reviews 118 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 25, 2012

stayed for a sales meeting and this one of the better stays. had an upper floor king room on the south side, so noise wasn't as bad as the other times i've stayed in lower rooms on the north side of the hotel that overlooks the airport. actually very comfortable. however the window was frosted over and you weren't allowed to open it, so that was a bit weird. couldn't see whether it was sunny or raining. and the rest of the hotel doesn't have many windows (lobby, restaurants) so it's a bit strange. the staff was very nice, and i didn't have any problems, the gift shop has some nice inexpensive items - not all touristy. the food was also very good. they are doing renovations, so i would make sure to ask for a room not near the renovation area - especially if you intend to sleep during daylight hours. Very close to LAX, so it's convenient if you have a stopover...the shuttle was there in 5 minutes from my call, and we were at the hotel in 5 minutes.

Room Tip: south side - opposite the airport and away from the area they are renovating. if on the north side...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review, February 12, 2013
I’m glad that your meetings went well and that your stay was enjoyable. I am excited to announce that we are only days away from being done with the renovations in the hotel and the noise you mentioned is no longer an issue.

Thank you for taking the time to share your review and I hope to see you again soon.

Jim Ohl
Guest Services Manager
Embassy Suites LAX South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 24, 2012

This hotel is very close to the airport and good value for an overnight stay. We stayed 2 nights. Not so convenient to other attractions in LA but the staff were very helpful when it came to organizing tours and car hire. The restaurant is very good and the included breakfast excellent.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review, December 31, 2012
I am so glad to see that you enjoyed your time with us. That is great that the front desk team was able to assist with the tours and car rentals. Please do not hesitate to let them know about your time on the tours as this is how we determine who we recommend to others.

Jim Ohl
Guest Services Manager
Embassy Suites LAX South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coal Valley, IL
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 19, 2012

The hotel is located so close to LAX you can see the airport. Then rooms are very nice although if you stay on the bottom floor very warm. We had maintenance in three times and still felt very warm. We had two fans blowing the whole time we were there. This is unusual and hasn't happened in the past. We have stayed in the same rooms in the past with no problem. In addition my husband thought he left his credit card while there and after calling to ask for them to check and let me know I received no telephone call with confirmation from either the general manger or the restaurant manager. Fortunately we found it but no thanks to the hotel management. We have stayed at this location many times for several nights and will do so again. I hope the level of our stay can return to five next time!

Room Tip: Maria and Nicole at the manager's reception are so welcoming we feel as if we are returning home...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review, October 23, 2012
I am sorry for the issues with the temperature in your suite. You are right, this is not normal and I only wish our maintenance was able to fix the issue the first time. As a returning guest we want to make sure you feel at home and that each visit is better than the last. Feel free to look for me upon your next visit so I can ensure your stay is back to the level you expect.

Jim Ohl
Guest Services Manager
Embassy Suites LAX South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 17, 2012 via mobile

We had to catch a flight out of LAX early so we did the "Stay and Fly" deal. We stayed the night before our flight at this hotel. We left our car at the hotel for a week and we took the shuttle back and forth from the hotel to LAX. The hotel has a package price for keeping your car for the week. Any days over the week are charged at $10 per day additionally. I was disappointed that we did not get one of the renovated rooms. The rooms are large with separate living room and bedroom. Ours was very dated. Also, we were supposed to have two queen beds but the beds were full sized - not queen The hotel is across from the airport so plane noise was an issue.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review, October 23, 2012
Thank you for taking the time to share your experiences with us. The Park N Fly package is truly a great deal when looking to fly out of LAX and I am glad you were able to take advantage of it. I am sorry we were unable to place you in one of the newly renovated suites on this trip. Perhaps we can get you in to experience one of these new suites on your next visit.

Jim Ohl
Guest Services Manager
Embassy Suites LAX South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hotel Los Angeles International Airport South

Address: 1440 East Imperial Avenue, El Segundo, CA 90245
Phone Number:
Location: United States > California > El Segundo
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in El Segundo
#6 Business Hotel in El Segundo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Los Angeles International Airport South 3.5*
Number of rooms: 349
Official Description (provided by the hotel):
This all-suite LAX Airport Hotel offers 349 newly renovated two-room suites, complimentary cooked-to-order breakfast, free evening reception*, and free shuttle service to/from Los Angeles International Airport as well as amenities including an indoor pool, fitness center, and business center. ... more   less 
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Also Known As:
Embassy Suites El Segundo
El Segundo Embassy Suites

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