someone below has already commented on the dingy rooms and the feeling of being in a 1 start hotel when in the rooms so i wont repeat this, however I will warn you all to check your cancellation policy. As a business person sometimes I need to check out early and move on yet here I was rudely told that I had to pay a $50 cancellation fee for leaving early even though I was gving them 2 days notice. So this was not a situation of leaving now and sorry but leaving on THursday instead of Friday and telling them on Tuesday
The way they told me made me think that I would never give them another dollar and I then did check out immediately. Not one more dollar to this hotel. Just poor poor customer service
Now at the Sheraton Gateway LAX - what a difference - Another class totally....
Embassy Suites needs to treat business customers for who they are and make sure they accommodate the occasional changes in our lives. Dont tell us to read the contract
- Also Known As:
- Embassy Suites El Segundo
- El Segundo Embassy Suites
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