We stayed here one night and won’t be back. We had reserved at the El Segundo Courtyard because of its proximity to LAX and its shuttle service. After arriving on a delayed flight from Panama, we cleared Customs finally and called the hotel for its shuttle. The night clerk said we’d have to take a taxi—the shuttle didn’t operate after 11 p.m. The taxi cost $20. Although the clerk could see us getting out of the taxi with our luggage and she was the same one I had talked to about the shuttle a few minutes earlier, she didn’t unlock the automatic door until we were trying to open it. When my husband accidently banged a suitcase on the glass door, she said that if he broke the glass, he’d have to pay for it.
The room she assigned us was a room for the disabled although neither of us is handicapped. We were too tired to complain. The room was small but even worse was the bathroom. The vanity was so small that we had no space for our toiletries. The towels were thin. The next morning we discovered that the drain in the walk-in shower was plugged up, and water overflowed the shallow pan and went over the floor. Surely this problem should have noticed and reported by Housekeeping staff.
We heard noises from other rooms, the hallway, and even the floor above our room. We just expected better from a Marriott facility.
The breakfast that we had paid extra for was all right but nothing special. When we checked out, there was no one at the front desk and a line formed before the clerk returned.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for the feedback you provided regarding your stay with us. I sincerely apologize for the experience you had with us.
I have addressed your arrival experience with my Front Desk team. I have also worked our engineering and housekeeping teams to make sure that rooms are not placed in service if there is a slow drain issue.
Again, thank you for your feedback and our sincere apologies for your experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.