I'm not sure what the expectation of Management is to leave 20-somethings in charge of a hotel like this - especially at night with business travelers checking in, but I guess they think they are doing the right thing. But with this hotel being so new, they might want to reconsider their strategy until their operations improve.
I would highly suggest the hotel get their shuttle bus schedule figured out. Having the bus loop around LAX only 2 times an hour isn't convenient. They should really consider at 3 times, preferably 4 times. Waiting 30 minutes after a 6 hour flight won't put a customer in a good mood....like me.
The check in was OK. The young woman was professional, but for some reason she couldn't find my reservation (I booked on Hyatt.com) and I had my reservation number. Nothing worked...until she realized she was on the wrong "screen??" The room was great. Comfortable, clean (yes, ,it is brand NEW.) Bed was great, internet worked super and it was quiet.
I went to the lounge for a small meal. The (young) woman working in the cafe was busy chatting with some friends, so I had to wait for her to finish...then she was very attentive to my needs. Nice wine list/offerings and even though most of the food is a "heat and serve" the quality and taste were good.
Would I stay here again...yes. But, I'd make sure and call after I land to find out when the shuttle bus was going to be coming!
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