I recently had the pleasure of staying at the El Segundo site for several days while on business. I say pleasure as the customer service I received from the young man at the desk to the hotel manager was outstanding. Minutes after I settled into my room, the telephone rang and it was the desk ensuring I found everything satisfactory with the room. Realizing that I forgot to pack a few toiletry items (shaving cream), I inquired about a local store. The man asked if I used any specific brand. I answered wondering why. He said it would be taken care of for me. Within an hour, there was knock on my door and the manager handed me my favorite shaving cream. He refused payment. He explained it was there way of ensuring customer satisfaction. I enjoyed my stay and recommend this hotel.

Hello there,

I stayed at this hotel for the second time and my experience was amazing. The staff treat each of the guests wonderful. The hotel was extremely clean, and very attentive to my needs. I would not recommend staying anywhere else if you are looking for a hotel near the LAX Airport. I am very pleased that I stayed at the hotel and will do so each and everytime I visit the LA area. Way to go!!!!

Visiting Los Angeles on vacation, I received a great Priceline rate for Extended Stay America. I am always initally leary when it comes to the hotels that accept my offer, but the location was prime, the rooms were clean and pretty up to date, clean gounds, parking was easy and check in and out was a breeze. I was initially in a room on the first floor, but noticed I was near a high traffic (walking) area. I asked to be moved to a second floor room. The manager was polite and moved me without hesitation. The hotel is just a walk across the parking lot to a grocery store, Starbucks, Quiznos, etc and there are many restaurants and even a cleaners right across the street. I really enjoyed the fact that I was close to the beaches and when I wanted to venture into the city (Los Angeles), the freeway(s) were very close. I am a stickler as it relates to my travel accommodations and i definitely recommend this hotel.

I paid $89 for a mediocre at best room with zero toiletries, the police coming in with a bullhorn to kick out 2 troublemaking ladies, and the check-in process that was the worst. The location is OK and as I had a difficult time finding a room I thought this would work. But Never again!!