I recently had the pleasure of staying at the El Segundo site for several days while on business. I say pleasure as the customer service I received from the young man at the desk to the hotel manager was outstanding. Minutes after I settled into my room, the telephone rang and it was the desk ensuring I found everything satisfactory with the room. Realizing that I forgot to pack a few toiletry items (shaving cream), I inquired about a local store. The man asked if I used any specific brand. I answered wondering why. He said it would be taken care of for me. Within an hour, there was knock on my door and the manager handed me my favorite shaving cream. He refused payment. He explained it was there way of ensuring customer satisfaction. I enjoyed my stay and recommend this hotel.
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- Also Known As:
- Homestead Studio Suites El Segundo