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“What an awesome welcome to Los Angeles” 5 of 5 stars
Review of Hilton Garden Inn LAX/El Segundo

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Hilton Garden Inn LAX/El Segundo
3.0 of 5 Hotel   |   2100 East Mariposa Avenue, El Segundo, CA 90245   |  
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Ranked #2 of 10 Hotels in El Segundo
Kenora, Canada
Top Contributor
99 reviews 99 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
49 helpful votes 49 helpful votes
“What an awesome welcome to Los Angeles”
5 of 5 stars Reviewed January 10, 2013

I was blown away with the front counter team, and the cookies were a nice touch as well. The staff handled everything I had an issue with. The pop machine did not have water in it and I could not get my money back so I pushed another pop button. When I went down to the front desk they just switched the pop for water no questions. Gave me great directions to a number of late night restaurants and the areas not to go to. The business center came in handy as well. We will stay here again, in fact need to book our last night in LA for Monday. They have a shuttle service and they said they will come and pick me up at the car rental place and bring me back to the hotel. Awesome

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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849 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 9, 2013

This property is located in a business area near LAX. In spite of this, we felt it was a good base for our "touristy" travel to LA with the kids. It was easy to get on the Pacific Coast Highway from this hotel and we were able to visit Manhattan Beach, Redondo Beach, and Santa Monica with no problems. Dowontown LA and all the Hollywood activites were also accessible via the highway.
The hotel was clean and the lobby is nicely decorated. The front desk clerks were all very friendly and extremely helpful. I cannot say enough good things about them. I really believe that the customer service at this hotel is top-notch.
While we were there, my daughter's stuffws animal with sentimental value was inadvertently taken from the room when it got all tangled up with the sheets with housekeeping. We explained our situation to the hotel and to the housekeeper and they made every effort to find it. The next day when we returned to the room, we were greeted with a well-cleaned stuffed animal who had travelled through the hotel laundry chute and washing. We were glad that they took the missing stuffed animal serious enough to find it.
There is a Metro right outside which connects you downtown. The lady at the front desk took the time to explain the route to me and gave me a map. It would have been very convenient, however, since there were five of us, it was easier to use our rental car. In spite of this Metro Location, the hotel was peaceful and quiet. The grounds were beautiful and nicely-landscaped.
The proximity of this hotel to LAX was very convenient on the day we left. It is only 5 minutes away from the airport. I highly recommend his place for travellers.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 6, 2013

We were a family of four who arrived early morning after a long flight from Australia and I can't speak highly enough of Mila who was on the front desk at the time. She was able to upgrade us to a larger room and give us immediate access so we could refresh. As other reviews have noted, there are not many eating options close by but the meals we had in the hotel restaurant were quite good and reasonably priced. We also had some breakfast vouchers for the following morning and thoroughly enjoyed it. All staff were very hospitable and friendly and the shuttle bus provided an excellent service. The room was quite large and clean and the lobby was terrific with the Christmas decorations and had a comfortable lounge area. Must also compliment the gardener on the outside areas and flower beds. Nicely done.There is a Metro station next door but I don't know if I would stay here long term without a vehicle to try and visit other parts of LA. But as a short term stopover close to the airport it is highly recommended.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 4, 2013

The location, right next to LAX, is the usual reason to stay here but the place has more than convenience going for it. The room was larger than usual. Each bed had adjustable firmness, with separate controls for each side. Free wi-fi, free parking. Good, reasonably priced breakfast buffet. The desk clerk was exceptionally courteous and helpful. Convenient to South Bay, Marina, Venice, Santa Monica destinations as well as the airport.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zama-shi, Kanagawa, Japan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 30, 2012

The service here was excellent! The complimentary shuttle from LAX was easy and the drive to the hotel was quick. The staff went above and beyond to accomodate our room requests. Everything about the hotel is clean and fresh. The lobby was very welcoming and well decorated for Christmas. The only downside is the lack of cheap food (or anything really) within a short walking distance. There is a restaurant in the lobby, but it's a little pricey. Regardless, the pizza I ordered from there was very good! I wouldn't hesitate to use this hotel again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
115 reviews 115 reviews
39 hotel reviews
Reviews in 55 cities Reviews in 55 cities
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed December 23, 2012

I would have given this hotel a higher rating if I had not tried the room service menu.

The hotel is light and bright and beautifully kept. The staff are friendly and helpful and very knowledgeable about the local area.

There is also a free shuttle to and from the airport.

The food they serve really lets the hotel down.

My recommendation would be to stay here but eat elsewhere.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 23, 2012 via mobile

Stayed here on the basis of reviews, and was not disappointed. Had 2 nights separated by two weeks (arriving and leaving LA enroute to other destinations).
It was worth the 10-15 min free shuttle to reach their location away from the noise and bustle of the immediate airport precinct. Although we arrived at 7 am and checkin wasn't till 2pm, the staff had us in a room with only a half hour wait.
The room was a double queen as requested, and was plenty large enough and very comfortable. The hotel was equally attractive with a pleasant ambiance.
Staff were very friendly and helpful, to the extent of running us too and from the local shops.
Will stay again.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn LAX/El Segundo

Address: 2100 East Mariposa Avenue, El Segundo, CA 90245
Phone Number:
Location: United States > California > El Segundo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in El Segundo
#1 Best Value Hotel in El Segundo
#2 Romantic Hotel in El Segundo
#2 Family Hotel in El Segundo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn LAX/El Segundo 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Hilton Garden Inn Lax/El Segundo Hotel El Segundo
Hilton Garden Inn El Segundo
Hilton El Segundo
El Segundo Hilton

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