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“Great stay except for airport pick-up” 4 of 5 stars
Review of Residence Inn LAX El Segundo

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Residence Inn LAX El Segundo
3.0 of 5 Hotel   |   2135 East El Segundo Blvd., El Segundo, CA 90245   |  
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Ranked #2 of 11 Hotels in El Segundo
Certificate of Excellence
Petaling Jaya, Malaysia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great stay except for airport pick-up”
4 of 5 stars Reviewed July 16, 2014

We enjoyed the stay at the hotel which was quite close to the airport. As we were visitors to the USA we did not have a local mobile number till after we checked in (our pre-paid SIM card was waiting at the hotel for us), and had to call the hotel using a pay phone at the airport for our hotel pick-up. We waited for an hour and there was still no sign. Eventually we called back the hotel who then advised us to take a cab and that the fare would be reimbursed. The reason for this was because they shared the shuttle with another Marriott property and they were informed that the bus was not available after they asked for the shuttle to pick us up. The hotel did reimburse us and gave us 1,000 points for the inconvenience. The staff were apologetic and arranged and paid for our trip back to the airport by taxi (as the shuttle again was not available) the next day. Overall the stay was short but gave us the break and rest we needed. Staff were great and helpful. Would have given them a 5 star rating if not for the transfer issue. There should be better co-ordination between the hotels concerned on the availability of the shuttle service so that guests that are not contactable would not be left waiting. We tried to ask the other Marriott hotel shuttles circling LAX if they could help us check why the bus had not appeared or contact someone, but not a single one was willing to help.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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296 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Memphis
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 12, 2014

Great experience overall. Our one bedroom suite was comfortable and the staff was responsive when we needed extra towels, blankets, or anything else.
Pros:
Accommodations are clean and kept
Complimentary breakfast and evening reception(Good selection of food)
Helpful front desk staff - Gave recommendations for shopping, etc.
Complimentary parking
Close to the Airport
Firepit/Swim area was great for relaxation

One con:
The "business center" was really just a desk with a PC - it was difficult to go to some webpages because the browser on the PC was not up to date. It was also difficult to print. So it really is not such a great place to do work.

But some things to consider:
If you want to do the "Hollywood/Bev Hills" thing in in LA, this is probably not the place to stay. It took an hour, one-way, in a car to get to Hollywood and an hour back, sometimes in stop and go traffic.

If you want proximity to a beach, Manhattan beach is ten minutes away by car and Venice beach is just a little farther.

In addition, there are restaurants and shopping nearby although it may not appear so at first. A few small shops for food are within walking distance of the hotel. There is also a shopping center(has a Whole Foods, etc.,) and additional shopping, i.e., Target, Walgreens, etc., heading west(within five minutes) on Sepulveda. In the event you do not have a car, there is train station located about a block from the hotel.

Room Tip: Train would be a pretty good option if you did not want to "fight" LA traffic.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed July 4, 2014

We arrived a little early our rooms were not ready but the hotel staff offered to store our luggage and told us the room would be ready in 2 hours. We went and got a bite to eat and when we returned the room was ready as promised. That was just the start of our awesome 7 nights 8 days stay. The staff was outstanding very helpful and friendly but not over friendly (just the way if like it). I will definitely stay there the next time I visit LA. Trela

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review, July 8, 2014
Hello Trela M:

Thank you for taking the time to comment on our staff and hotel.

We are delighted to hear you enjoyed your stay. You and all of our guests are very important to us and it is our job to make your stay is close to perfect!

Have a great summer and we look forward to your next visit.

Sincerely,

Mari Estrada
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North of Boston
Level Contributor
229 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed July 2, 2014

We had a two day stop over in California on our way to Indonesia. This place was near hotel and beach so we decided to give it a shot. Room was comfortable, clean, well appointed. The desk staff helpful. Breakfast is really great! Its not really close to anything other than industry buildings and a few strip malls, but we did manage a nice long walk to Manhattan beach. There is a bus but tough to get the schedule. We were in the building in the rear. It was nice back there. You can hear the train though its not loud. The pool and hot tub are well maintained too.I agree that the internet speed needs to be looked into. Otherwise a good choice

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review, July 8, 2014
Hello votenochains:

Thank you for taking the time to share your experience on tripsadvisor. We are delighted that your stay with the Residence Inn Los Angeles LAX/El Segundo was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

We look forward to your next visit.

Happy travels!

Sincerely,

Mari Estrada
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 27, 2014

My LA resident cousin told me I had made a mistake booking a hotel in El Segundo. He said it was a commercial area with no restaurants and inconvenient for LA attractions.

I decided to ignore him and keep the booking and have not regretted it one bit. The suite (2 bed) was superbly appointed and very clean. The staff were professional and helpful. The breakfast was excellent. But the added benefits were its convenience to the airport; only a 10 minute drive max. and the fact that it is next to a Metro station so you can easily get to many of the LA attractions. Lets face it, who would want to drive in gridlocked LA given the choice.

As to restaurants there are many excellent ones within a short drive. We particularly liked the California Fish Grill a few blocks away. Superb fish at a very reasonable price.

Wholeheartedly recommend this hotel!

Room Tip: Although near a Metro line, noise was not a problem. Possibly advantageous to get a room near recep...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review, July 8, 2014
Derek P:

I appreciate your time and your kind words about our staff and hotel.

The 2 bedroom suite is perfect for families and our location is very convenient to what Los Angeles has to offer. The California Fish Grill is my favorite too :).

We look forward to your next visit Derek P.

Sincerely,

Mari Estrada
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 25, 2014

We came arrived late and tired and when we got to the hotel, we were received with a friendly smile! The staff was great in accommodating us with a room that we wanted. Also, in the morning for breakfast, the breakfast staff was so kind and walked around and asked if we (and others) were fine. The grounds are well maintained and the rooms are spotless, clean, and modern! Love this place and will come here again!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review, July 8, 2014
Dear Adela R:

Thank you for taking the time to share your experience on tripadvisor. We are delighted that your stay with the Residence Inn Los Angeles LAX/El Segundo was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

We look forward to your next visit. We appreciate your support and loyalty.

Sincerely,

Mari Estrada
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, Massachusetts, United States
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 22, 2014

This is a place that served us well. If you are traveling with pets or kids it is a boon to find a hotel like this. The rates are affordable and the rooms work.

TVs need updating and the internet is dragging but in the US those are common problems.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn LAX El Segundo

Address: 2135 East El Segundo Blvd., El Segundo, CA 90245
Location: United States > California > El Segundo
Amenities:
Business Center with Internet Access Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in El Segundo
#2 Family Hotel in El Segundo
#3 Romantic Hotel in El Segundo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn LAX El Segundo 3*
Number of rooms: 150
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Also Known As:
Residence Inn Lax El Segundo Hotel El Segundo
Residence Inn El Segundo
El Segundo Residence Inn

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