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“Nice Residence Inn in good location, nice staff” 4 of 5 stars
Review of Residence Inn LAX El Segundo

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Residence Inn LAX El Segundo
3.0 of 5 Hotel   |   2135 East El Segundo Blvd., El Segundo, CA 90245   |  
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Ranked #3 of 10 hotels in El Segundo
Lovettsville, Virginia
Top Contributor
53 reviews 53 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“Nice Residence Inn in good location, nice staff”
4 of 5 stars Reviewed January 27, 2013 via mobile

Stayed here for a week, loved the location and the friendly staff. The breakfast in the morning was nice, and there was plenty despite a large number of people going through the line. The evening reception was also nice with plenty of food and drink. My only complaint was the bathroom area in the room. The mirror was so low I could only see my chest and it interfered with the drain closure rod. The counters are really low as well and I had to bend way over to shave or brush my teeth which is uncomfortable. Not sure if this was just the room I was in, or is throughout the hotel. Otherwise, very clean and quiet.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review, January 29, 2013
Dear AeroHokie92:

Thank you for taking the time to share your experience. I am happy to hear you enjoyed the complimentary breakfast and social hour. I believe I know why you may have encountered an issue with the counter. I apologize for the minor inconvenience. The next time you are in the area, please contact me directly and I will make sure we have a perfect suite ready for you.

We appreciate your business and loyalty.

Best,
Mari Estrada
Director of Sales
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236 people have reviewed this hotel

Traveler rating
    146
    66
    15
    5
    4
See reviews for
82
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Melbourne, Victoria, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2013

We had a 2 bedroom suite, which was great for our family visit. The room was really good, very clean and comfortable. Ideally it would be great to have 2 twins in the spare room, and all they have are queens - but that was ok. There was also a fold out sofa which we didnt use. The facility itself is much better than I expected, nicely landscaped with good outdoor facilities (including a 0ne-on-one basketball court, which the kids loved). Really helpful staff... oh, and 5 minutes to LAX. Really happy with our decision to stay here.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review, January 29, 2013
Dear Andy S:

We appreciate you taking the time to write a review about the property.

I am glad to hear that the 2 bedroom/2bath suite was a great fit for your family. We are a family friendly hotel and we do our best to make this your home away from home. I will make sure to share your feedback with the staff.

We hope you choose our hotel again the next time you are in the states.

Safe travels and thank you for sharing,

Mari Estrada
Director of Sales
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San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2013

I have stayed at this Residence Inn every other week for the past 14 months and I have never once been dissatisfied with my stay. They have made me feel at home on every trip.

I have found the staff to be knowledgeable, efficient, and friendly. The hotel van will pick you up at LAX and take you back after your stay. If their van is not immediately available, they will have you take a taxi and refund the cost to you as soon as you get to the hotel.

They have provided me with excellent dinner recommendations and will even take you to the restaurant and pick you up after dinner.

They have a fantastic buffet breakfast every morning and a buffet dinner four nights a week.

And, if this isn't enough, they are only 4 - 5 miles from the airport which makes this a good place to stay overnight if you are just traveling through LAX on your way to some other location.

If you are going to Los Angeles to work with Raytheon SAS, this hotel is directly across the street so you won't even need a rental car.

Room Tip: I like the rooms on the first floor and usually stay in a one bedroom suite.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review, January 29, 2013
Dear Leo020:

Thank you for taking the time to share your experience while staying at the Residence Inn Marriott- El Segundo/LAX.

I am thrilled to hear about all the positive points you mentioned. I will make sure to share with the staff. Please advise me if there is anything else we can do to make your stay even better.

We will see you soon!

Best,
Mari Estrada
Director of Sales
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Billerica, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2013

I've stayed at this hotel now three times for business travel; in a word - Perfect! The hotel is in a fabulous location and is clean, comfortable, and the staff is tremendous. If you're looking for a hotel that's responsive to your needs - this is the hotel. Fred even offered to drive me to get groceries since I was unable to get a car. I've never been more impressed. Great breakfast on top of everything else.

Room Tip: Ask for a room overlooking the pool!!
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review, January 17, 2013
Dear Rick L:

Thank you for taking the time to share your experience. It is truly appreciated.

I am glad to hear that you enjoyed the breakfast and that the staff provided the best service. I will make sure to share this with the team and with Fred. We strive on providing the best experience as you and our guests are very important to us.

We look forward to seeing you again. Have a great weekend.

Best,
Mari Estrada
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA
1 review
5 of 5 stars Reviewed January 3, 2013

I recently checked into this hotel for a three month stay. After visiting similar hotels in the neighboring beach cities, this hotel was better managed and cleaner than the others. It is also located in a less congested traffic area then other hotels with easier and safer in-and-out access.

The spruced up and spacious suites remind me of living in a nice apartment (but with daily housekeeping that also cleans your dishes). Most rooms have views of the pool area and outside fire pit. I requested a room on the exterior side of the building and have a nice view of trees right outside of my windows. The kitchen and appliances are new and very clean, the furniture and bed are comfortable and the bathroom is spotless.

You can’t beat the complementary breakfast each morning, particularly the very filling breakfast burritos and egg sandwiches and delicious fresh fruit. The evening happy hour is nice, but again the complementary food is perfect for those on a tight budget or if you just want to grab an easy and quick bite. Also, the complimentary Internet is a nice way to save some money.

The front desk staff and housekeeping are polite and offer the same level of hospitality I’ve received at Four Seasons and Ritz-Carlton hotels. Overall, the property and staff have exceeded my expectations.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review, January 8, 2013
Dear Nath2294:

Thank you for taking the time to share your experience. We value your feedback and positive review.

We are glad to hear that you enjoyed your stay and that you were able to attend the breakfast and social hour. I will make sure to share with the entire staff.

We look forward to seeing you again. Have a great New Year!


Best,
Mari Estrada
Director of Sales
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Sioux Falls, South Dakota
2 reviews
5 of 5 stars Reviewed January 1, 2013

The staff at this hotel is great. Especially Elana and Fred. They took care of everything we needed. I would recommend anyone to stay here. Great facility.
The breakfast was great. Fresh fruit, yogurt, cereal, eggs, oatmeal everyday. Gets your day started right.

Room Tip: We stayed on the top floor.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review, January 8, 2013
Dear jkn93:

I am glad to hear that you enjoyed your stay. Thank you for taking the time to share your feedback.

Our team is dedicated to make your stay enjoyable and comfortable. I am happy to see that Fred and Elena met your expectations. I will make sure to share this wonderful review with them. You and your family are very important to us.

We look forward to seeing you in 2013!

Best,
Mari Estrada
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PHILADELPHIA
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 5, 2012

The Staff treated us like Royalty.
We arrived on Thanksgiving and wanted to get something to eat for Dinner.
Of course almost everything was closed but, Staff members Frederick and Andromeda wouldn't quit until they found us a place to eat. They even drove us around until they found the Marriott. This was service over and above the responsibilities of their positions.
I hope Management of the Hotel reads this and appreciates the qualities of these Employees.
I highly recommend this Hotel for your stay
Thanks Frederick, Andromeda, and Residence Inn.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review, January 8, 2013
Dear Donald L:

What a wonderful review you wrote about our hotel and our staff. Andromeda and Fred will be very pleased to hear that they exceeded your expectations. I appreciate you taking the time to share your experience. That means alot to us.

We are glad you chose the Residence Inn Marriott E Segundo as your hotel during the holidays. We look forward to seeing you and your family very soon.

Best,

Mari Estrada
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Inn LAX El Segundo

Address: 2135 East El Segundo Blvd., El Segundo, CA 90245
Phone Number:
Location: United States > California > El Segundo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in El Segundo
#3 Romantic Hotel in El Segundo
#3 Family Hotel in El Segundo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn LAX El Segundo 3*
Reservation Options:
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Also Known As:
Residence Inn Lax El Segundo Hotel El Segundo
Residence Inn El Segundo
El Segundo Residence Inn

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