This motel is in desperate need of a new manager, one who has an inkling about providing customer service. On a recent visit with a tour group, I checked into my room at about 5pm and noticed the room was very hot so I adjusted the A/C setting to help cool the room. There was a beautiful view in the rear from the balcony of the Merced River and I looked forward to spending some time on the balcony after dinner. My wife and I went to the restaurant, each had a cheeseburger platter and a salad. The tab with tip was $46. The cheeseburger was good but not worth the $14.99 it cost. No biggie, this is, after all a tourist area.
We returned to the room and it was as miserable as it had been an hour earlier, like an oven.
I called the front desk and let the phone ring at least twenty times, no answer. I waited about five minutes, called the front desk again , let it ring at least twenty times, no answer.
I waited a few minutes, called again and counted the rings. After ninety-three rings with no answer I hung the phone up and walked the couple hundred yards to the lobby. I walked in and saw about three people helping customers and one individual standing unoccupied. He asked if he could help me. I replied that he could have helped by answering the phone when it rang. He replied that "we have been very busy" I explained that my A/C wasn't working and after consulting with another person there, he told me he would send a maintenance man right away. I thanked him and returned to my room. After about thirty minutes nobody showed up. I tried calling again, no answer. Finally a man showed up walked into the room, looked at the A/C settings and told me he would get me another room in the same building. Then he called the front desk. Surprise, Surprise, no answer. He left and said he would bring me another room key. I never saw him again. Finally I found out the tour director's room number and called her. She went to the front desk and was told "We have been very busy". finally after about three hours I was put in another room, in another building, not overlooking the river and that was fine. I just wanted someone to give a hoot . It seems ridiculous that "We have been busy" makes everything ok. If the building is on fire, if there is a guest having a heart attack, if there is a shooting in the parking lot, that's ok if you can't contact the front desk because they have, after all, " been busy". I feel confidant that the owner of this hotel would not find this excuse acceptable. I would drive three days to avoid ever being stuck in this place again.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, getaroom.com, TripOnline SA, Odigeo and Tingo so you can book your Yosemite View Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Yosemite View Hotel El Portal
- Yosemite View Motel