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“Night Audit Rude and Lies” 1 of 5 stars
Review of Motel 6 San Diego - El Cajon

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Motel 6 San Diego - El Cajon
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Motel 6 San Diego - El Cajon
2.0 of 5 Motel   |   550 Montrose Court, El Cajon, CA 92020   |  
Hotel amenities
Ranked #7 of 14 Hotels in El Cajon
El Cajon, California
Top Contributor
82 reviews 82 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Night Audit Rude and Lies”
1 of 5 stars Reviewed August 8, 2013

Nieces from Sweeden arrived for their reservations and the Motel had sold their room, Understanding is Credit Card holds rooms all night according to Motel 6 Corp.The Night Audit a very rude Woman also said they would would not be able to stay anyways because the were under 21 ( 20 and 19) and that is a City Law., We went across the street to a Super 8 where the Man said the first night because of Comic Con he could not match Motel 6 but gave us the room lower than the asking rate, and matched the other 4 nights He suggested we contact Motel 6 Customer Service which we did I also called the City Attorney and he said the is no Age limit on the books, the Woman is Lying. The do suggest 21 and no lower than 18 but noit a law. I went on and read the ECMC No mention of the afe The Woman is a LIAR and on top of this they tell me she has been there for years and has told this Lie for years, Coast the Motel Owners 1420.00 for losing the reservation and I will never send anyone to them Place is shady looking, locals hanging all over, bikes propped upi against the railings Looks more like an apartment complex than a Motel. Than God for the Super 8 and the nice man there And we could not even get him to bad mouth the Motel 6, he only gave us suggestions what we could do As for the Motel 6 If your the owner FIRE YOUR NIGHT AUDIT she is rude,she lies adn she costs you business. As I have found out since , even from your Sercurity Guard no one likes her

Room Tip: DO NOT stay if your have relatives or friends that have to check in after midnight. Also call first...
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Motel6, Public Relations Manager at Motel 6 San Diego - El Cajon, responded to this review, August 13, 2013
Dear Mike M - Thank you for taking the time to write your review. We sincerely apologize for the unpleasant experience and service you received as your nieces attempted to check in. These issues are certainly not consistent with our standards for service at Motel 6. Thank you for calling our Guest Relations department to report your experience so our team can take action to address the issues you encountered.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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36 reviews from our community

Traveler rating
    4
    11
    9
    3
    9
See reviews for
9
5
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8
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Any
English first
San Diego, California
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 5, 2013

Awful place with scary people around it.
No toilet paper in the room when we arrived, we had to go ask for it and received half of one.
hair in the bed
VERY slow wifi, that you have to pay in extra (3$ for one night)
Badly located, far from everything.
Too much noises. Our room were on the parking lot, we heard every single car, and every scary guys speaking in front of it.
DON'T
GO
THERE

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 1, 2013

Where do I start. I've stayed at a few Motel 6 locations and this one by far was the WORST. Online it says free WIFI.. its not you have to pay $2.99 per/ night. The ladies at the front desk were very rude and unprofessional. Once we got into or room it smelled of animal. (dog, cat or maybe a combo of both). My children have asthma and are allegric to pet dander, So this was no fun for them or me. I called down to the office to ask do they allow pets in every room and she stated (in a very snotty tone) yes, and they steam clean all carpets after every guest with a pet. NOT!!! There was a shortage of towels and we would have to call the office constantly for towels. When we would return to our room the key would never work so we would have to go to the office to get them fixed. The maid did not clean our room nor did she change the sheets or make the beds. However she did empty the trash and FINALLY brought us more clean towels. Our last night there we had to wait on clean towels AGAIN for hours. We finally got them sometime after 10pm. NEVER AGAIN will I stay here. I'd rather sleep in my car.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
232 reviews 232 reviews
231 hotel reviews
Reviews in 175 cities Reviews in 175 cities
221 helpful votes 221 helpful votes
3 of 5 stars Reviewed January 31, 2013

stayed here for 10 days. the room is a typical, basic motel 6 room but was smaller than average. there was a desk and chair but no table. the room was clean and never saw any bugs. i used the fan as white noise to drown out any traffic noise. there are 23 tv channels. the laundry room had a (filthy) microwave that was often used by guests.
as others have said, the motel has a problem with towels. sometimes no towels were left by housekeeping and it was hard to get them. also no coffee was available 2 of the days. the front desk workers were never rude to me.
overall it was a decent place to stay. i saw no police or persons of ill repute, had no problems during my 10 day stay.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 18, 2013

I recently moved back to California after living in the midwest for years. My stay at this location was approximately 45 days. During this time I witnessed things I had only seen on the news. Many druggies, homeless and various hoodlums live in and around this motel. The manager lives on site and it appears many of these people are her friends. No use complaining about the rooms not being cleaned, or the hostage situation that occurred there, or any of the various goings on that are a daily occurrence. Three rooms, and many cockroaches later, I finally was into my new home. Do not stay here. I will say, the Customer Relations for Corporate was very understanding and accommodating. Here's hoping the motel will be cleaned out, in more ways than one!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed August 28, 2012 via mobile

This place offers an excellent price per night, which is the main reason why we chose to stay here, but be careful, the office staff is very rude and do not have any clue what good customer service is about. I called the front desk asking for clean towels and the woman in the office said there was no clean towels. I had to go myself to the office and return dirty towels, then come back in the night to pick up clean ones. They are rude and in top of that, you can see the police day and night because of all the bad people around. Hookers and druggies is all you can see. If you are bringing your kids and family, DO NOT STAY HERE! I beleieve in order to bring good people to this place, they need to switch the office staff first for friendly ones and offer their customers a better service, we are mostly people from out of town that use their motel and is not fair that they make you walk to the office to get something that they should bring to you. They were rude and not courteous at all, I will not stay at this motel 6 again, i'd rather pay afew dollars more for a clean, nice, friendly and safe place.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vista, California
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 13, 2012

When we checked in there were no towels in the room. My husband called the desk and they said to come down and get them. My husband told them it was their responsibility to supply the room, not ours. The toilet got plugged and again, we called the desk and they said to come down and get a plunger because no one was available to fix it. To top it off, our key stopped working the last night we were there....Also, the room was very small, no shampoo, kleenex or blow-dryer, the air conditioner was so loud we couldn't sleep but because the hotel was so close to the highway the road noise would have been just as bad. It was a terrible overall experience.

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Motel 6 San Diego - El Cajon

Address: 550 Montrose Court, El Cajon, CA 92020
Location: United States > California > El Cajon
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 14 Hotels in El Cajon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Motel 6 San Diego - El Cajon 2*
Number of rooms: 183
Reservation Options:
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Also Known As:
Motel 6 San Diego - El Cajon Hotel El Cajon
Motel 6 El Cajon
Motel Six El Cajon
El Cajon Motel 6
El Cajon Motel Six

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