This Four Seasons is conveniently located near Palo Alto and also not too far from SFO airport. If you're looking for a great, top-notch, customer-friendly, spa-like luxury hotel to stay in, this is the place!
We were greeted extremely promptly and nicely by the young lady at the front counter. The customer service was top-notch here, we were made to feel very welcomed (AND, they remembered us from having stayed there only ONCE before, and therefore immediately got upgraded on our room. Nice)!. Also the room itself is a mixture of Japanese and CA styles combined with Spa feel to the wonderful large and beautiful bathroom (yes, bathroom), stocked with lots of really nice, smell-good L'Occitane products, double sink, glassed-in shower, and in-bathroom whirlpool. Oh, and a huge closet with lights that turn off/on when you open & close its doors! Finally, the bar (off main lobby) is also supposed to be very nice, it looked nice but did not visit on this trip.
Definitely recommend staying here, despite the more "corporate" look to this hotel, and location right off highway. Do not let these things scare you away from staying here. Once inside, you'll see for yourself how nice this hotel is! Enjoy!